Field Quality Techncial Coach

Company Description Caliber is one of the nation’s largest auto repair providers, offering team members significant opportunities to grow their careers in a purpose-driven, collaborative environment. With more than 1,800 centers across 41 states, Caliber delivers collision repair, auto glass, and fleet solutions and is recognized for exceptional customer satisfaction. Team members benefit from mentoring by experienced industry professionals, competitive pay, and comprehensive benefits starting on day one. Caliber has been honored on Forbes’ list of “America’s Best Large Employers” and recognized by Inc. as a Best in Business Extra Large Company for its positive impact. The company is an equal-opportunity employer committed to an inclusive and diverse workplace.

Role Description The Field Quality Technical Coach is a full-time, on-site role based in Indianapolis, IN, focused on elevating repair quality and technical performance across Caliber centers. This role involves conducting regular on-site visits, auditing repair processes, and ensuring adherence to company and industry quality standards. The coach provides hands-on training, shadowing, and mentoring to technicians and team members, helping them improve skills, efficiency, and consistency of work. Daily responsibilities include analyzing repair data, identifying trends or recurring issues, and collaborating with local leadership to implement corrective actions and best practices. The role also supports rollout of new procedures, tools, and technologies, and works closely with operations and quality teams to maintain a strong safety culture and exceptional customer experience.

Qualifications

• Candidates should possess strong Coaching & Mentoring and Training & Development skills to guide technicians and teammates in improving technical performance and repair quality.
• Candidates should possess effective Communication skills, including clear verbal and written communication, active listening, and the ability to provide constructive feedback.
• Candidates should possess robust Analytical Skills and Quality Control capabilities to review repair data, assess workmanship, and ensure compliance with standards and procedures.
• Relevant experience in automotive repair, collision or glass services, or technical operations within the auto industry is highly beneficial.
• Ability to work on-site across multiple locations, manage time and schedules independently, and collaborate with cross-functional teams and center leadership.
• Commitment to safety, continuous improvement, customer satisfaction, and fostering an inclusive, respectful work environment.
• High school diploma or equivalent required; technical certifications or advanced training in automotive repair or quality assurance are a plus.

Field Quality Technical Coach Position (Indiana)