Field Representative (Customer Engagement)

Customer Reconnection Representative (Field Based)

Competitive Salary + Company Car + Benefits

We're looking for motivated and professional individuals to join Ascent as a Customer Reconnection Representative.

About the Role

As a Customer Reconnection Representative, you'll work independently across an allocated geographical territory, conducting customer visits and gathering information on behalf of our clients. You'll engage with customers who may be experiencing financial difficulties, identify signs of vulnerability, and support positive engagement between customers and their lenders.

Working closely with our Field Support & Scheduling Coordinator, who will schedule and coordinate customer visits, you'll travel throughout your designated territory delivering a professional, respectful, and empathetic customer experience.

No two days are the same. This role is ideal for individuals who enjoy meeting new people, working independently, solving problems, and making a genuine difference to customer outcomes

Key responsibilities and accountabilities

• Visit customers in their homes and conduct face-to-face conversations.
• Gather accurate information and complete visit reports.
• Identify vulnerable customers and escalate concerns appropriately.
• Deliver a professional, respectful, and empathetic customer experience.
• Travel throughout your allocated territory, with visits scheduled by our Field Support & Scheduling Coordinator.

What We're Looking For

• Excellent communication and people skills.
• Ability to build rapport and trust quickly.
• Self-motivated and comfortable working independently.
• Strong organisation and time management skills.
• Previous experience in customer service, collections, investigations, field-based roles, or debt recovery is desirable.

What's on Offer

• Competitive salary.
• Company car.
• Mobile phone and tablet.
• Home-based role.
• Full training and ongoing support.
• Career development opportunities.
• Employee benefits package.

Working Pattern

37.5 hours per week, including some evening work and occasional Saturday mornings. Travel throughout your allocated territory is required, with occasional travel outside your usual area to support business needs.

The Company

Part of the Lantern Group, Ascent is one of the UK’s largest specialist debt recovery law firms, widely recognised as a market leader in the provision of high-quality, ethically-led services, and in customer engagement and rehabilitation.

What We Offer:

• A friendly, team-focused workplace
• Opportunities for career progression and professional development
• A competitive benefits package, including:
• Company pension scheme
• Generous holiday allowance, plus bank holidays (with the option to purchase additional days)
• Health cash plan
• Life Assurance
• Critical illness cover
• Employee Assistance Programme (EAP)
• Discounts on online shopping and gym memberships
• Cycle-to-work scheme
• Refer a friend
• Feedback recognition Scheme