Field Representative II, MS Onsite Technical Support

Field Representative II, MS Onsite Technical Support

$18.21 - $24.38 per hour

POSITION PROFILE

May perform one or more of the following functions for high-end equipment (Segment 5+): press operation, copier operation, bindery, fulfillment, quality control, final check, pickup/delivery, facility maintenance, and mailroom duties.

This is an allocated position that exists only when business needs warrant and must be approved by the Regional Director. This position reports directly to Managed Services Site Leadership, depending on site personnel configuration.

Job Duties and Responsibilities

• Follows Ricoh Service Excellence performance requirements.

• Responsible for any or all of the following functions, including copy and mail center services, conference room and AV management, convenience copier fleet management, and various support services.

• Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately and in a timely manner.

• Meets deadlines by working at a quick and steady pace while maintaining quality and error-free work.

• Achieves Time Productive statistics by meeting standards established by the facility.

• Maintains all required reporting tools.

• Demonstrates the ability to calibrate equipment by producing color and quality that matches originals.

• Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.

• Produces error-free work by demonstrating operational knowledge of the duplication equipment used at the location.

• Maximizes print performance as workflow permits by simultaneously performing a minimum of two functions on print equipment.

• Troubleshoots all hardware and software issues with equipment.

• Maintains optimal machine performance by correcting simple machine issues (clearing jams, refilling toner, replacing machine oil, etc.) and understanding machine codes to report equipment failures.

• Presents a professional appearance to clients by adhering to company dress standards.

• Maintains a clean and organized work area.

• Maintains and orders inventory of equipment parts in accordance with company guidelines and processes.

• Meets company attendance standards by reporting to work punctually and working all scheduled hours, including required overtime.

• Organizes jobs by validating job names and numbers, reviewing Job Request Forms, and organizing necessary supplies.

• Performs a full range of servicing and repair procedures, including diagnostics, installation, removal, and retrofits on a core set of highly complex office products.

• Demonstrates required digital competencies associated with assigned products and job levels.

• Performs troubleshooting, repairs, and component replacements as necessary.

• Completes technical training on new equipment as assigned.

• Performs other duties as assigned.

Qualifications (Education, Experience and Certifications) Typically Required:

• High school diploma or equivalent.

• Minimum of 3 years of related experience required; 5 years preferred.

Knowledge, Skills and Abilities

• Excellent customer service skills.

• Strong organizational skills and ability to prioritize.

• Ability to use, calibrate, and troubleshoot office and other complex technical equipment.

Working Conditions, Mental and Physical Demands

• Typically works in an office environment with adequate lighting, ventilation, and normal ranges of temperature and noise.

• Work assignments are diversified and require the ability to interpret, comprehend, and apply complex materials, data, and instructions, as well as prepare, provide, and communicate diversified information.

• Some physical effort is required. Work is primarily sedentary but includes walking, standing, bending, reaching, and lifting or carrying objects weighing up to 50 lbs. (e.g., paper, books, files, and small parts).

• Moderate dexterity required, including regular use of basic skills and tools such as calculators, keyboards, hand tools, and eye-hand coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.