Field Sales Executive

Designation - Field Sales Executive

About Rentokil PCI
Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on
industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and
footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:
The role is responsible for identifying, sourcing and securing long-term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets.
The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team involving collaboration with the internal team and external stakeholders.

Job Responsibilities:
Job Responsibilities:

Business Development (Sales):

• Achieve sales targets as per the branch's approved business plan
• Execute sales promotion activities within the assigned territory
• Ensure all Sales KPIs are achieved on a month-on-month basis
• Identify and follow up with prospective customers; respond to enquiries within defined

timelines

• Maximise the conversion of enquiries into confirmed orders
• Ensure contract renewals are in line with company expectations
• Track market developments and identify new business opportunities
• Prepare and regularly update the Monthly Performance Grid (MPG)

Customer Service:

• Ensure high-quality service delivery to all customers
• Maintain strong liaison and communication with clients
• Prepare and submit customer reports promptly
• Address customer complaints and work with Operations and Back Office to resolve them

effectively

• Conduct detailed site inspections and SRAs
• Generate quotations through the system as per company guidelines
• Share customer feedback with the Branch Manager and collect appreciation letters from

RBU/CBU clients

• Set realistic and accurate customer expectations regarding pest management services
• Capture correct and complete customer information (email, two contact numbers, address

with landmarks)

• Promote visit-based sales as per iCABS frequency to enable structured annual service

calendars

• Share cost sheets and material requirements with Operations; communicate customer

expectations before service delivery

• Ensure new sales are visible in iCABS for planning and execution via Service Companion
• Punch new sales in SRA on time to allow sufficient lead time for planners; coordinate with

Service Planners for scheduling

• Avoid making direct service scheduling commitments to customers without planner

confirmation

Administration & Accounts:

• Ensure timely invoice submission and obtain necessary acknowledgements
• Coordinate with the Back Office for accurate and timely invoicing
• Share costings and customer expectations with Operations in advance
• Ensure timely submission of collections and review daily billing status with the Back Office

team.

Maintaining Systems and MIS

• Ensure timely and accurate updates in all sales-related systems
• Prepare daily and monthly sales reports
• Maintain an updated and organised customer database

Key Result Areas:

• Business Development (Sales)
• Upselling
• Renewals (if assigned)
• Calls / Survey / Quotations/ PDSA as per the Regional plan
• Collection & DSO
• Customer Service
• On-Time Invoice Submission

Educational Qualification / Other Requirement:

• Any Graduate (Any discipline)
• Proficient in MS-Office/G-Suite
• Experience - Jr. SE - 2 years | SE - 4 Years | Sr. SE - 5-6 years.
• Minimum 2 years of direct sales experience in Facilities Management services
• Minimum 2 years of experience in home products, home services, or residential cleaning