Field Sales Manager

Who you are

• Extensive experience in a field management or multi-site role with proven experience of building talent and delivering retail growth
• Passionate about developing others
• Target focussed and results driven
• Excellent numerical and analytical skills
• Effective communicator and presenter
• Comfortable working in ambiguity with ability to manage multiple priorities and adapt to change
• Self-starter and team spirited
• Must be able to travel within region across the UK and to and from London Magic Office regularly

What the job involves

• The Field Sales Manager role is responsible for leading defined area of teams to deliver market leading retail sales and growth. They will be instrumental in driving profitability and sustainability through retail sales and ensuring that we provide consistent magical customer experience across the area retail estate
• The Field Sales Manager will demonstrate inspirational field team leadership and commercial acumen; consistently striving for excellence, delivering against profit objectives, and championing the Charlotte Tilbury Beauty culture
• They will strive to exceed in all Key Performance Indicators including: footfall and conversion, average transaction value, customer experience, data capture, social advocacy and eNPS scores both in the air and on the ground
• Deliver retail sales in line with forecast commitments, achieving total retail sales across the area, delivering regional performance, and driving ongoing KPI improvement (covering new customer acquisition, ATV, and return booking)
• Feed into the store level forecasts set by the commercial team, and align on associated targets with the Regional Sales Manager
• Lead and manage the team of Managers in your region, ensuring each manager has clear objectives in line with the sprint process
• Manage efficiency between both physical and virtual store visits and the field relationship between yourself and the Field Training Manager
• Work with the Retail People Partner of the region to support you in the delivery of your people plan, which will be drafted in collaboration with the Field Training Manager
• Lead initiatives and actively encourage action plans to address engagement needs identified from Employee Survey, building a culture of inclusion and motivation within your defined area
• Work alongside the Field Training Manager to ensure commercial and training needs are met within the region
• Work in close collaboration with the Field Training Manager and commercial and marketing teams to develop a launch and sustain plans for every new store launch and/or product launch. In which all Charlotte Tilbury Beauty stores reach #1 ranking
• Champion the differentiation of the department store concession ( INSERT DEPARTMENT STORES OF REGION), contributing to the marketing and service initiatives in both environments, based on customer and store insight
• Work closely with the Pro Artistry team to support the creation of artistry centres of excellence in our flagship stores and a high level of artistry in all
• Identify and capitalise on opportunities to drive brand awareness, performance, and market share across the region, with a particular focus on the social presence of the retail teams
• Set standards across the estate for executional excellence, supporting the development and embedding of new processes and working cross-functionally to improve brand presentation and NPD moments in store
• Work with the Retail Operations Team to ensure communication with the store teams is effective and timely and feedback fluidly where improvements can be made
• Always drive the omnichannel sales number as well as encouraging social advocacy initiatives from the teams
• Maximise productivity of stores and artists, supported by the People team, by always ensuring in every store that we have the ‘right people in the right place, at the right time’ and optimal contract coverage that is right for the business
• Have good relationships with local retail partners to optimise brand presence and capitalise on incremental opportunities at store level
• Manage all retail staffing costs, including recommending FTE levels across all stores working closely with store retail partners. Additionally, managing resource planning with Retail People Partner and the retail recruitment team
• Manage the in-store payroll budget for the area, submitting and course correcting dependent on trading patterns at each forecast cycle by feeding into the Senior Sales Manager
• Review and approval of commission submissions for your area
• Stay within your T&E budget and manage accordingly
• Who you will work with:
• Reporting to the Regional Sales Managers
• Direct reports of Store Managers

Benefits

• Generous staff discount
• Generous product gifting
• 25 days holiday plus bank holidays
• Hybrid, flexible working
• Dog friendly office on Monday and Fridays
• Access to Tilbury Treats - discounts on everything from gym memberships to cinema tickets
• Other fabulous benefits such as life assurance, birthdays off work and pension contribution