Field Service Coordinator

Plymouth, United States

Permanent

80-100%

Onsite

As a Field Service Coordinator, you will play a key role in supporting our Field Service Engineers and ensuring exceptional service for our customers. In this fast-paced, collaborative position, you will coordinate daily field service activities, serve as a primary point of contact for internal and external stakeholders, and help drive efficient service execution. Success in this role requires strong organizational skills, customer focus, and the ability to build positive relationships while supporting a high-performing service team.

This is where you'll excel

• Create customer quotes, orders, and purchase requisitions in SAP
• Follow up with customers on pending quotes, purchase orders, revisions, and scheduling
• Schedule and track jobs in SAP Connect
• Provide FSE's with necessary job information i.e., when to schedule travel, machine information, contact information, etc.
• Be the first point of contact for the Field Service Engineers regarding scheduling
• Follow up with parts needed per job
• Handle incoming calls and e-mails from internal and external customers, both domestic and international
• Escalate concerns to the Team Lead when necessary
• Edit trip reports, approve time efforts in Connect, and maintain CATs reporting
• Support CAQ, Buhler's Quality Process, through SAP and scheduling
• Must arrive to work predictably and promptly
• Manage miscellaneous projects and complete various tasks as needed

These are the skills you'll need

• High School Diploma or GED required
• Associate degree or equivalent is preferred
• Excellent interpersonal communication skills and relationship building skills to effectively work with a variety of people and personalities; able to communicate clearly and effectively in person and in writing, internally and externally
• Ability to work with minimal supervision
• Excellent time management and organizational skills
• Professional telephone etiquette is essential
• Ability to identify, evaluate, and problem solve in high pressure situations
• Advanced MS Word, Excel, Power Point & Outlook skills
• Able to type 50 wpm or more
• SAP or similar ERP experience is preferred
• Familiar with manufacturing a plus
• Able to react and remain positive in an ever-changing environment
• Able to work independently within a team setting

The hourly wage range for this position is $25.00 - $28.00.

These are the benefits you'll enjoy!

Open communication culture

Open communication culture

Benefit from an open communication culture that promotes transparency and exchange!

Vacation and sick time entitlement

Vacation and sick time entitlement

Enjoy at least 15 days of vacation and 80 sick hours for your recovery and health.

Maternity and paternity leave

Maternity and paternity leave

We offer generous maternity and paternity leave for an optimal balance between work and family.

Retirement plan with generous company contribution

Retirement plan with generous company contribution

Take advantage of our 401(k) retirement plan with a 6% company contribution for long-term retirement savings.

Protection in the event of disability

Protection in the event of disability

Protect yourself against unexpected life events with our short and long-term disability insurance.

Health insurance with health savings account

Health insurance with health savings account

Benefit from comprehensive health insurance including a savings account for medical expenses.

Questions? We are happy to answer them!

Jack Drucker

Regional Recruiter

Creating impact together at Bühler!

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.

Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.

We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.