Field Service Coordinator

JOB SUMMARY:

Complete field service requests to repair products that have defects or warranty issues. Ensure customer satisfaction with Bayer Built Products and Services.

ESSENTIAL FUNCTIONS:

• Schedule Field Service work and repair of Millwork products
• Travel to Bayer Built territories to complete warranty work
• Field repair interior and exterior door issues
• Skilled craftsmanship
• Excellent communication skills
• Coordinate with Field Service Coordinator paperwork and schedule appointments with customers
• Gather and inspect product
• Follow up with production team leaders issue identified
• Completes necessary credit paperwork for customers
• Follow up with internal contact to identify product concerns
• Identify charge backs to vendors

SECONDARY RESPONSIBILITIES:

• Computer tracking and reporting for completed types of work and analysis of issues
• Follow up with Quality Control / Team Leader

NECESSARY KNOWLEDGE, SKILLS & ABILITIES:

• Must have understanding of BBW products
• Attention to detail
• Possess valid driver’s license and a clean driving record (willing to travel in rural and metro areas)
• Must be able to work independently

EDUCATION AND EXPERIENCE:

• High School Diploma
• Carpentry or cabinet making school preferred
• Experience working with Bayer Built products

Required Work Hours: Various, Monday - Friday