Field Service Coordinator – Power Systems

H.O. Penn Machinery
HIRING IMMEDIATELY
Field Service Coordinator – Power Systems
Newington, CT

Pay:$60,000-$75,000/year
Bonus Potential: 10%

Benefits:

• Medical/dental/vision insurance
• 401(k) with company match
• Holidays & competitive PTO
• Company provided laptop, & cell phone

Key Qualifications:

• Minimum 2+ years of experience coordinating labor schedules, dispatching field service personnel, or managing service operations required
• Prior experience in a technical service environment highly preferred, including mechanical, electrical, diesel, power generation, or related industries
• Strong organizational skills with the ability to effectively prioritize, schedule, and coordinate multiple service activities simultaneously
• Proficiency with computer systems, service management software, and Microsoft Office applications; ability to quickly learn new technologies and business systems
• Excellent verbal and written communication skills with a strong customer service focus
• Clean and valid driver's license required
• Ability to participate in an off-hours on-call rotation (phone support only), including evenings, weekends, and holidays

Responsibilities

Successfully coordinate service calls to provide field service of recognized superior value

• Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
• Coordinate and manage work schedule for internal and external work, including timely completion of CSAs
• Maximize technician utilization by effectively scheduling, planning, and assigning work
• Coordinate resources required for technicians, including parts and tooling

Perform and assist EPG Service Manager with service processes

• Efficiently invoice jobs on a daily basis utilizing customer invoice reporting system as required
• Assist EPG Service Manager in overseeing technician performance on jobs to ensure effective, efficient completion in a profitable and safe manner
• Ensure work orders are promptly opened and that labor, parts, and related charges are recorded on the proper segments
• Review completed work orders for accuracy and proper warranty information in preparation of invoicing

Collaborate with EPG (Electric Power Generation) Service team

• Manage customer support contracts with respect to customer reporting and invoicing requirements and follow up with CSA (Customer Service Agreement) Coordinator as needed
• Communicate additional work required from CSA inspections to PSSRs and ISSR
• Process weekly payroll

Qualifications

• Minimum 2+ years of experience coordinating labor schedules, dispatching field service personnel, or managing service operations required
• Prior experience in a technical service environment highly preferred, including mechanical, electrical, diesel, power generation, or related industries
• Strong organizational skills with the ability to effectively prioritize, schedule, and coordinate multiple service activities simultaneously
• Proficiency with computer systems, service management software, and Microsoft Office applications; ability to quickly learn new technologies and business systems
• Excellent verbal and written communication skills with a strong customer service focus
• Clean and valid driver's license required
• Ability to participate in an off-hours on-call rotation (phone support only), including evenings, weekends, and holidays

Physical Requirements:

• Standing and/or sitting for prolonged periods of time
• Hand coordination (typing and writing)
• Occasional forward bending and reaching
• Occasional walking and climbing stairs
• Carrying (up to 20lbs.)

Reasonable accommodations made as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.