Field Service Data Technician

Job Overview
Join our dynamic team as a Field Service Data Technician, where you will be at the forefront of maintaining and repairing critical telecommunication and networking equipment in diverse field environments. This role offers an exciting opportunity to apply your technical expertise in fiber splicing, network installation, and equipment repair while providing exceptional customer service. As a key player in ensuring seamless data transmission and communication systems, you'll work hands-on with cutting-edge technology, including CCTV, Cisco routers, Juniper equipment, VoIP systems, and more. Your efforts will directly impact the reliability of vital communication infrastructure across various client sites.

Duties

• Install, troubleshoot, and repair telecommunication systems including fiber optic cabling, Ethernet networks, and low voltage wiring in accordance with NEC standards.
• Perform fiber splicing and cable management using hand tools and power tools to ensure optimal connectivity.
• Conduct network installations involving Cat5, Cat6 cabling, and telephony systems such as Avaya and VoIP solutions.
• Read and interpret schematics, wiring diagrams, and technical manuals to accurately diagnose issues and implement solutions.
• Utilize testing equipment such as ohmmeters to verify circuit integrity and troubleshoot electrical problems.
• Provide exceptional customer service by explaining technical issues clearly and ensuring client satisfaction during on-site visits.
• Maintain detailed documentation of work performed, including service reports, system configurations, and installation records for future reference.

Qualifications

• Proven experience as a service technician or in a related field within telecommunications or IT environments.
• Strong knowledge of computer hardware, network installation, LAN/WAN configurations, and telecommunication systems.
• Hands-on experience with CCTV systems, Cisco routers, Juniper equipment, Avaya telephony systems, and VoIP technology.
• Skilled in fiber splicing, cabling (Cat5/Cat6), electrical wiring, and low voltage system installation adhering to NEC standards.
• Ability to read schematics, technical diagrams, and wiring manuals accurately.
• Proficiency with hand tools, power tools, ohmmeters, and other diagnostic testing devices.
• Excellent customer service skills with the ability to communicate complex technical information clearly.
• Valid driver’s license with the ability to travel frequently to various job sites; previous field service experience preferred.
• Knowledge of telecommunication standards such as NEC regulations and low voltage wiring practices is highly desirable. Join us in delivering reliable communication solutions through your technical expertise! We are committed to supporting your growth with comprehensive training opportunities while fostering a vibrant team environment dedicated to excellence in service delivery.

Pay: $22.00 - $26.00 per hour

Experience:

• Cat5 and 6 terminating and punch down: 1 year (Required)

License/Certification:

• BICSI Certification (Preferred)

Ability to Commute:

• Baytown, TX 77521 (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person