Field Service Engineeer

Field Service Engineer

Job Location: Philadelphia, PA greater area

Job Type: Direct Hire

Job Pay: $80K - $90K + bonus

Travel: 50% travel

SUMMARY:

The Field Service Engineer is responsible for delivering safe, high-quality field services that restore, sustain, and optimize customer operations. This role focuses on diagnosing and resolving issues related to Client control systems and products, executing preventive and corrective maintenance activities, performing system configuration changes and upgrades, and completing all required service documentation in accordance with the company’s standards, procedures, and safety requirements.

The position supports both on-site service delivery and remote escalation pathways, including close collaboration with the Technical Assistance Center (TAC), Headquarters, and other internal technical teams. Success in this role requires a strong service mindset, a customer-first approach, effective collaboration, and proactive problem-solving capabilities.

RESPONSIBILITIES:

• Execute automation and control system engineering tasks independently with minimal supervision, while collaborating closely with the Project Lead and Regional Service Manager.
• Support system installation, application configuration, commissioning, field service, and troubleshooting activities for TAC control systems and related automation products.
• Configure, implement, and test automation solutions, including I/O configuration, control logic, interlocks, sequences, and operator interface graphics.
• Support hardware installation, instrumentation wiring, loop checks, troubleshoot field and system-level issues.
• Troubleshoot complex control system, network, and system integration issues involving Client platforms, PLCs, computer systems, and industrial networks.
• Independently manage assigned project tasks and deliverables, contributing to projects ranging from Level 1 to Level 5 in size and complexity.
• Ensure accuracy, completeness, and technical quality of all engineering deliverables, including drawings, databases, configuration files, and project documentation.
• Ensure compliance with Client quality standards, project quality plans, and documentation requirements; complete required quality records accurately and on time.
• Perform site visits in support of Annual Lifecycle Agreements and ongoing customer support engagements, particularly within the East Service Region.
• Provide after-hours and weekend customer support as required to meet project and operational needs.
• Demonstrate a solid and evolving understanding of process control concepts, automation methodologies, and industry best practices.
• Maintain and expand expertise in Client system architectures through formal training, hands-on project experience, mentoring, and self-directed learning.
• Stay current with emerging technologies and trends applicable to control systems and industrial automation.
• Prepare and deliver technical documentation, customer presentations, and training materials for both external customers and internal teams.
• Demonstrate strong time management and organizational skills; accurately report time and expenses in accordance with company policies.
• Understand, follow, and actively promote safe work practices in office, plant, and field environments.

JOB REQUIREMENTS:

• Demonstrates a positive, proactive, and solution‑oriented attitude.
• Communicates effectively (verbal and written), with the ability to clearly explain technical concepts to both technical and non‑technical audiences.
• Produces clear, accurate, and professional technical documentation and reports.
• Builds trust with customers and internal stakeholders through effective listening, collaboration, and follow‑through.
• Exhibits ownership, accountability, and a results‑driven approach to problem‑solving.
• Manages priorities effectively across multiple assignments with minimal supervision.
• Applies sound technical judgment and know when to escalate issues appropriately.
• Demonstrates a strong learning mindset and commitment to continual technical and professional improvement.

MINIMUM QUALIFICATIONS:

• B.S. degree in engineering, physics, math, or equivalent experience
• 2 years’ experience in process control systems
• 2 years working experience in PLC, DCS, computer networking.