Field Service Engineer 1

`Qualifications:

Extensive Operating Room Equipment or technical certificate in technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience.

• Ability to understand and troubleshoot problems in software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro-mechanical systems Knowledge of Windows operating environments and word processing and or email applications

• Ability to read and understand electrical or mechanical engineering documentation and schematics

• Proven ability to work successfully as an individual contributor or as part of a team

• Document service activities, including repairs, parts used, and customer interactions.

• Adhere to safety protocols and maintain a safe work environment.

Responsibilities

• Routine to complex equipment and routine to moderately complex systems - Installation, preventive maintenance, upgrades, repair:

• Diagnoses mechanical, hardware and software failures applying knowledge/experience of established policies and procedures

Job description

Service Competencies: -

• Installation, preventive maintenance, upgrades, repair and diagnoses mechanical, hardware and software failures applying knowledge/experience of established policies and procedures.

Must successfully complete all assigned technical training to acquire a solid knowledge of assigned company equipment (basic training) - Following proscribed procedures, correctly order and obtain spare parts and also expedite the return of any defective materials as may be required - Liaise and schedule assigned service activities with the customer and ensure Mgmt., Customer Interaction Center, and when appropriate, the Sales Account Manager is kept aware as required. - Determines cost effective repair/resolution. Follows established policies and procedures. - Knows KPIs and completes all necessary forms and reports in support of department and company data collection efforts, e.g. expense reports, service reports, quality reports, in prescribed timeframe.

. 4-year degree or technical certificate in technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience such as 3 years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems. Ability to understand and troubleshoot problems in software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro-mechanical systems Knowledge of Windows operating environments and word processing and or email applications. Familiarity with databases or CRM Systems a plus. Ability to read and understand electrical or mechanical engineering documentation and schematics. Proven ability to work successfully as an individual contributor or as part of a team. Good communication skills, able to converse readily in English, both verbally and in writing. Good administrative and time management skills. Lifting of heavy equipment crates required; crate weight 75 lbs. Must have a driving record in good standing, a valid U.S. driver license. Participation of six months to one-year of formal training as a Field Service Engineer and proficiently maintains all duties and associated responsibilities.

Requirements

• Proven experience as a Field Service Engineer or similar role.
• Strong knowledge of industrial mechanics and mechanical systems.
• Excellent customer service skills with the ability to communicate effectively in English.
• Ability to work independently and prioritize tasks effectively.
• Willingness to travel to customer sites as needed.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested to meet the ongoing needs of the organization.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance

Work Location: In person