Field Service Engineer - Cibitung

1.    On-Site Service Execution

·         Perform all field service activities, including commissioning, troubleshooting, repair, overhaul, and maintenance (AMC) of pumps and related systems, as assigned by the Service Planner or superior.

·         Supervise and coordinate site installation and commissioning of pump systems to meet standards.

·         Assist with workshop-based services as needed.

2.    QHSE Compliance

• Implement and adhere to QHSE (Quality, Health, Safety, Environment) procedures and directives in all service activities.

·         Identify hazards, risks, and environmental impacts associated with work and take action to eliminate or mitigate them.

·         Ensure all tasks align with QHSE policy and strategic objectives.

3.    Documentation and Reporting

·         Prepare and submit detailed service reports in compliance with guidelines, including written and computerized formats.

·         Document technical issues, risks, and opportunities related to service activities, and provide actionable feedback to improve operations.

4.    Customer Communication and Support

·         Maintain daily communication with customers to address inquiries, resolve issues, and provide updates on service progress.

·         Utilize escalation processes to address unresolved service delivery issues promptly.

·         Deliver technical solutions and evaluate customer maintenance operations to ensure optimal pump performance.

5.    Tools and Equipment Maintenance

·         Maintain and ensure all tools and testing equipment are in proper working condition.

·         Regularly inspect, calibrate, and organize tools to support field service activities effectively.

6.    Professional Development and Team Contribution

·         Attend training programs and workshops to enhance professional and technical knowledge.

·         Support team efforts by contributing to process improvements and achieving shared objectives.

·         Actively participate in coaching and knowledge-sharing initiatives.

7.    Process and Policy Implementation

·         Implement and maintain service department procedures, policies, and contribute to improvements where applicable.

·         Investigate discrepancies in service activities and follow appropriate procedures for correction, repair, or replacement.