Field Service Engineer

Aim of the job

Resolve technical problems on customer production sites, ensure efficiency of equipment under the responsibility of SIG Combibloc by taking into account technical and economical aspects, and establish transparent communication between customer and SIG Service Organization

Requirement:

• Good command of English, Mandarin would be a plus
• Minimum of 3 years of working experience in service industry.
• Technical educational background (preferably in Electrical-mechanical Engineering, Electrical engineering, or other related fields)
• Direct experience in beverage or food industry is preferable.
• Proficient in programmable logic controllers (PLC) such as Siemens S7, Kloeckner Moeller is advantageous. (Required for Electronic Engineers)
• Good skills of computer (Microsoft Office, Word, Excel, PowerPoint)
• Good personality and outgoing with strong interpersonal and communication skills.

Job Description:

• Conduct inspection and preventive maintenance according to company requirements. Ensure proper setting and functionality of maintained equipment and submit completed maintenance checklists and appropriate reports immediately after completion.
• Support installation, commissioning, sterile test and performance test of new filling machines and downstream equipment. Ensure proper setting and functionality of installed equipment and submit completed checklists as requested for project execution immediately after completion.
• Monitor production and new technological improvements of filling lines and inform your supervisor about their performance. Detect problems that are negatively influencing efficiency and wastage of the filling lines and actively work on lasting and reproducible problem solutions.
• Advise the customers’ operation/maintenance staff in preparing the cleaning/maintenance of the filling line. Immediately inform customer if machine is not operated/cleaned as per operating manual requirements. Report immediately to your supervisor if customer is not following instructions.
• Preparation of accurate weekly Service Report and submission of it on time agreed upon in order to gather accurate statistics and on time invoicing of service activities rendered to customers.
• Participate in all relevant internal and customer meetings where assigned by your supervisor.

SIG is a leading packaging solutions provider for a more sustainable world. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable and affordable way. Our unique technology and outstanding innovation capacity enable us to provide our customers with end-to-end solutions for differentiated products, smarter factories and connected packs, all to address the ever-changing needs of consumers.

Founded 1853, SIG is headquartered in Neuhausen, Switzerland. The skills and experience of our approximately 8,000 employees worldwide enable us to respond quickly and effectively to the needs of our customers in over 100 countries. In 2021, SIG produced more than 45 billion carton packs. For more information, visit www.sig.biz