Field Service Engineer

Key Responsibilities Safety 1st Behavioral Attitude. (Stop-Think-Act) Perform installation, commissioning, inspection, repair activities, Audits, developing solutions, fault finding, repairs and maintenance of products such as high-speed separators (HSS) & decanters used in various process industries and plate heat exchangers. Troubleshooting of Electrical / PLC controls (EPC controls, 2 touch, basic & Plus controls), training customer crew on Alfa Laval equipment. Provide on-site technical support, troubleshooting, and maintenance services. Executing Audits and maintenance activities related to Service Agreements. Preparing service reports, ensuring documentation of every visit and minute all observations, recommendations and commitments with the customer. Adhere to all company safety (QHSE) policies, quality, and operational procedures. Effective using of AL system tools (OneService, Lead app, HSE Near miss app (MEA Aleart), E-Learning portal, Workday, Sensei IB). Generate service business Leads by effective using of the FSE Lead app. Reporting Near Miss using the HSE digital platform (MEA Aleart). Timely submission of Service reports, Expense report and payroll, customer signed timesheet service reports. Supporting Sales functions in technical solutions and participate in technical forums.

Desired Candidate Profile

A collaborative team player who builds strong relationships with colleagues and maintains a strong customer focus. A role model in open and transparent communication, actively sharing knowledge with peers and demonstrating a continuous learning mindset. Organized, self-motivated, and results-oriented, with the ability to plan and execute tasks efficiently. Flexible and willing to undertake long-term national and international assignments, as well as work overtime when required. Self-reliant, resilient, and capable of performing effectively under pressure, including responding to assignments with short notice. Adaptable, independent, and robust, with the ability to thrive in a fast-paced environment involving extensive travel and close collaboration with a dynamic regional team. Possesses excellent verbal and written communication skills in English. Proficient in Microsoft Office applications. Holds a valid driving license, preference will be given to candidates holding a Saudi Arabian or GCC driving license. This role is ideal for a motivated professional who enjoys working in diverse environments, solving technical challenges, and delivering exceptional service to customers while contributing to a high-performing team.

Qualifications & experience: Engineering background / Electrical / Automation/ Mechanical with hands on experience (Electrical background will be preferred). Process control instrumentation, understanding of software programmed and industrial networking experience and knowledge will be an advantage. Minimum 2-5 years field service experience in Electrical / Mechanical equipment, heat exchangers, decanters, high speed separators and associated equipment, (Field service experience in Saudi Arabia or GCC, preference will be given.) Good knowledge & practical skills in Microsoft office packages and digital reporting. Good communication & negotiation skills. Express verbal and written ideas effectively to all levels of people.