Field Service Engineer

该职位来源于猎聘 Job Description Responsible for the service support on Keysight products in Chengdu service center, occasionally service support at customer site is required.

The service includes Keysight instruments hardware and software repair, remote customer diagnosis support. Do troubleshooting firstly, then order and replace the defective parts, and then perform adjustment/verification, finally return the instruments to customer with service report. All the process should be documented in the management system.

Communicate deeply with customer by phone or WeChat, help to do instrument troubleshooting, guide customer to use instruments properly, and to meet customer’s technical service related requirements. Meanwhile to keep or improve customer satisfaction and loyalty.

Achieve the tasks and KPI assigned by Keysight, to complete the repair jobs and related service project with the resource support in Keysight, keep studying and improving to ensure service quality, to enhance working capability.

Job Qualifications Bachelor’ or Master’ degree in Electronics, Instrument, telecommunication, Computer and Automatic. Candidates with experience in electronic measurement instruments are preferred.

Requires strong hands-on skills, solid RF/microwave knowledge, practical experience and the ability to work independently.

Strong customer communication skills and able to resolve issues accurately and efficiently, capable of exploring cutting-edge technologies and solving difficult technical problems.

Good moral character, self-disciplined, highly self-motivated, with strong independent learning ability.

Familiar with quality management systems and demonstrates strong quality awareness.

Good command of English, with the ability to read technical documentation and write technical emails.

岗位描述：

负责是德科技公司电子测试仪器的软硬件测试和维修，工作主要在成都维修计量服务中心，也会要求到现场为用户提供技术服务。

按照公司给定的流程和维修手册，对仪器进行故障诊断、备件订购和更换、然后对仪器进行调整和性能测试，并给客户提供维修报告。期间所有工作都按要求记录在公司管理系统中。

通过电话、微信等方式远程和用户进行深入沟通，帮助对仪器进行故障诊断，指导客户正确的使用仪器，并尽力满足用户的技术服务需求等。进而维护和提高客户满意度和忠诚度。

完成公司分配的工作任务及工作指标。利用公司的各种资源按期完成仪器维修以及相关的技术服务工作。不断学习提高，保证工作质量，增强工作能力。

应聘要求：

电子，仪器、通信，计算机、自动化等相关专业，要求本科或以上学历。具有电子测量仪器领域相关工作经验者优先。

动手能力强，有一定的射频微波知识储备和经验积累，能够独立工作。

具有与客户深入沟通并正确快捷解决问题的能力，能够进行前沿技术研究和技术难题探索。

思想品德良好，有较强的自律性，积极主动，自主学习能力强。

熟悉质量管理体系，具有较强的质量意识。

英语水平良好，能够独立阅读英文资料和书写基于技术问题的英文邮件等。