Field Service Engineer

Job Description & Requirements

Responsibilities:

• Prepare and evaluate equipment to be used in on-site troubleshooting and analysis

• Review work order and related documentation to determine tasks to be performed in the troubleshooting assignment

• Discuss assignment with internal technical representatives and customer’s representative to understand the nature of the problem and ensure that the product was properly assembled according to specifications

• Assist with coordinating the installation of hardware as required

• Test mechanical and electrical components, using the appropriate tools, and replace faulty components as necessary

• Track and trend on-site problem detection and resolution

• May train customer’s staff or junior technician as required

• Make technical recommendations on product improvement, reliability and troubleshooting techniques and tools based on product performance

• Work closely with senior engineers on the resolution of the more complex and difficult problems in the field

• Monitor processes and assemblies for product Design for Manufacturability (DFM) issues and drive feedback through appropriate channels

• All employees are responsible for the Quality of their work to ensure BEI meets, or exceeds Customer Satisfaction

• Track and record all incoming shipment parts/modules and installation date

• Work with customer and counterparts to ensure closure of SPDA parts

Requirements:

• Nitec/ Higher Nitec in Engineering with 1 -2 years of relevant experience. Fresh Graduates are welcome to apply
• Diploma in Engineering with few years of relevant experience will be considered for Engineer position