Field Service Engineer

Responsibilities

• Coordinate installation and set-up equipment & retrofit kit at customer site which include but not limited to vision system, test contacting, interfacing with other sub-system.
• Perform acceptance of protocol/buyoff with customer upon installation and set up within the timeframe. Provide equipment operation & basic maintenance training to customers.
• Troubleshoot by analyzing on-site machine issues raised by customers and providing technical solutions.
• Understand customer service process flow (Company ISO) and apply accordingly through daily activity and in-house/ on-site support, to fulfil company’s vision and quality policy.
• Responsible for following up with activity for assigned customer. Field Service Engineer is the main window for communication between Cohu and customers on daily service support (including factory/ engineering support)/ issue on the machine.
• Timely reporting of all equipment issues to concerned staff and update WebQC accordingly
• Prepare on-site technical report when required.

Requirements

• Degree in Micro-mechanics/ Mechanics or equivalent.

• Minimum 3 years of relevant work experience in semiconductor industry.

• Strong background in mechanical/ electro-mechanics or equivalent field.

• Well organized and competent in handling assigned projects.

• Fluent in English language (spoken and/ written skills).

• Good communication and interpersonal skills.

• Conduct regular maintenance and inspections of the Terret machine to identify and address potential issues.

• Troubleshoot and resolve technical problems promptly, ensuring minimal downtime.

• Provide on-site support and training to clients, offering guidance on machine operation and best practices.

• Collaborate with the engineering team to implement improvements and upgrades to the Terret machine.

• Document all maintenance activities, repairs, and client interactions for future reference.

• Ensure compliance with safety protocols and regulations during machine operation and maintenance.

• Stay updated with the latest industry trends and technologies to enhance machine performance.

• Maintain a professional and positive attitude when interacting with clients and colleagues.

• Assist in the development of standard operating procedures for the Terret machine.

• Perform other related duties as assigned by the department manager.

• Bachelor's degree in Engineering, Electronics, or a related field.

• Minimum 3 years of experience in a similar field service engineering role.

• Strong knowledge of Terret machine operations and maintenance.

• Excellent problem-solving and analytical skills.

• Proficient in using diagnostic tools and equipment.

• Ability to work independently and manage multiple tasks.

• Effective communication skills, both verbal and written, in English.

• Willingness to travel for on-site support and client engagements.

• Valid driver's license and ability to operate a company vehicle.

• Familiarity with industry-specific software and tools is preferred.