Field Service Engineer

Role & responsibilities

• The Field service engineer should be able to do new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints. Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution, and maintenance.
• The Field Service engineer should be able to technical advice to customers including Identifying and correcting more complex problems associated with start-up. Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs.
• Developing ongoing relationships with customers to secure future business. May resolve/troubleshoot implementation problems and/or train customers on the features of the HRS equipment they have purchased.
• Job duties encompass a variety of straightforward tasks; processes, or systems OR focused on specific routine tasks. Ability to recognize and solve typical problems without supervisory approval. Manages own workload, with periodic guidance under moderate supervision

Preferred candidate profile

Diploma in Plastics technology , Diploma in Tool making & equivalent courses with 2-5 Years of experience.

Processing knowledge on Injection molding machine, Hot runner systems.