Field Service Engineer

About the role

Your main responsibility is to provide a smooth technology operation for both internal and external. This also includes installing, configuring, and diagnosing hardware and software application faults either over the phone, in person or on-site. You are required to provide first and second-line support. The ability to provide after-office support for urgent cases is essential for certain projects in order to meet the client's SLA (Service Level Agreement).

Key responsibilities

• Work closely within the team to support each other for the entire operation or ongoing technology upgrades and maintenance
• Receive assignments mainly from project support, with priority given to either the Field Support Engineer or the IT Manager
• Set up equipment for project or ad-hoc events
• Provide on-site equipment training to officers
• Provide support for inter-department requests
• Set up, configure and troubleshoot Walkie-Talkie
• Set up, configure and troubleshoot S360 mobile app
• Set up, configure and troubleshoot Google Android mobile OS and apps
• Set up, configure and troubleshoot Motorola Grid Phone
• Set up, configure and troubleshoot Bodycam, CCTV, BioMetric Devices, PC/Notebook diagnostic (Windows Machine), office printing equipment, wireless network connection, and office conference equipment