Field Service Engineer

We at Rieckermann Philippines, Inc. are on an exciting journey of growth and are looking for a motivated Field Service Engineer to help us achieve our vision to become "your first choice industrial solution provider". At Rieckermann, our employees are our most precious asset. We embrace the values Quality, Commitment and Trust, which our colleagues and customers can appreciate in their Rieckermann experience. We welcome ideas and innovative processes that can help us drive our organization further, and encourage learning and growth for your continuous professional development.

The Field Service Engineer provides timely and proper technical service support to Rieckermann Philippines customers. This includes installations, reinstallations, and preventive maintenance for complex and conventional machines in the Food and Meat Processing Industries.

Job Duties

Technical Service: Provide installation, maintenance and repair of industrial equipment and solutions for customers

• Installation of Mechanical and/or Electrical machinery and plant components according to plans and engineering drawings
• Preventive maintenance
• Perform emergency service at the customer’s site, if needed
• Troubleshoot via phone, email or in person
• Email communication with machine manufactures for troubleshooting support and technical clarifications
• Attend meetings with regards to installations, service matters, technical solutions, and administrative matters of the company
• Cooperate and coordinate with team members and other departments to offer solutions that fulfill the customer’s needs

Reporting: Ensure accurate reporting concerning operations and services

• Provide customer with service/installation reports
• Submit service reports and job cards/time sheets to manager
• Gather and report information at customer site regarding process and quality concerns, to create new business opportunities

Spare Parts: Recommend spare parts to customers

• Provide information and help customer to upgrade/retrofit their machine (spare parts recommendation)
• Cost-conscious and sensitive handling of spare parts and work equipment

Customer Relationship: Develop, establish and maintain long-term, positive relationships with customers

• Train customer to operate/maintain machine
• Provide excellent service to customers by giving undivided attention and focus on meeting their needs
• Anticipate questions, concerns, and future issues and provide solutions, which will consistently result in repeated business and word of mouth referrals and increased quality of service providing
• Find solutions to customer problems and complaints to maximize satisfaction

JOB REQUIREMENTS

• Preferably with 5 years and above experience in same industry and field servicing activities
• Bachelor’s degree in Mechatronics or Mechanical/Electrical Engineering
• Excellent interpersonal and communication skills
• Goal-oriented, dynamic and high sense of responsibility
• Able to work well under pressure
• Able to work self-reliantly
• Team and disciplined working spirits
• Effective planning, analytical and implementation skills
• Proficiency in MS Office Applications
• Excellent written and verbal English skills
• Readiness to travel frequently and on short notice