Field Service Engineer

• Planning and executing equipment installations at customer facilities
• Facilitate the definition of project scope, goals and deliverables
• Define project tasks and resource requirements
• Provide post-sales support and act as a lead on support, escalations, CIP’s, training and documentation
• Attend engineering meetings to stay abreast of CIP’s, upgrades and changes
• Develop tracking matrix to improve tool reliability, recommend upgrades/CIP’s
• Manage global escalations and training while meeting set KPI targets
• Manage individual performance, technical and skills development
• Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together.
• Review daily priorities and take appropriate action to ensure results are achieved
• Liaison with the internal departments including sales, product management, engineering, operations, and logistics
• Ensure high quality, up-to-date documentation exists for all service arrangements
• Setup/Service equipment at the customer site when required
• Track project deliverables using appropriate tools
• Implement and manage project changes and interventions to achieve installation and service outputs

Prerequisites (Qualifications and Experience)

• Supervisory experience required
• Degree in Mechanical Engineering or similar discipline, electronics training, or comparable combination of training  and experience
• Knowledge and experience in troubleshooting and repair of electronic, electromechanical mechanical and fluid handling systems
• Experience leading and developing a support team in a managed service environment
• Previous experience in supporting semi-conductor automated equipment
• Able to prioritize priorities to meet deadlines while maintaining a high level of customer service
• Follow up on and take responsibility for unresolved issues or escalations.
• Experience of driving change initiatives in a service environment
• Able to identify Business Development opportunities
• Able to develop effective relationships internally at a variety of levels and work closely with commercial departments such as sales and product management
• Strong written and verbal communication skills in English
• Effective Interpersonal and communication skills at all levels, both internal and external
• Experience improving and developing the knowledge & skills of others
• Ability to Travel domestic and international