Field Service Engineer

Responsibilities:

● Collaborate with the presales team to conduct site surveys and assessments. This involves

evaluating the customer's location, infrastructure, and specific requirements to determine

the ideal setup and deployment for the robot.

● Responsible for setting up, commissioning the robot on-site and ensuring the robot is ready

for operation.

● Perform thorough testing, identify and troubleshoot errors/failures and implement

appropriate solutions to resolve the issues promptly.

● Handle repairs and maintenance tasks for the robot. This involves conducting regular

maintenance activities as per the SOP/guidelines and addressing any breakdowns or

equipment failures.

● Travel to customer sites, both local and international (whenever necessary), to provide

on-site support, conduct setup/commissioning, perform maintenance tasks, and resolve

technical issues at short notice to provide support or address urgent issues. Additionally,

you should be willing to adapt to the customer's work environment and schedule, which

may include night shifts and public holidays when necessary.

● Responsible for documenting service and fault reports. This includes accurately recording

the details of the service provided, issues encountered, and the actions taken to resolve

them. These reports are typically submitted to superiors and key individuals within the

organization for review and analysis.

● Maintain detailed records of all tasks related to customer service. This includes maintaining

customer service logs, updating internal service records, and ensuring all documentation

is completed in a timely manner.

● Train customers and end-users on the proper handling, maintenance, and safety procedures

of robot operation. Create and update documentation, including user manuals and service

guides, to facilitate knowledge transfer and enhance support processes.

Requirements:

● Collaborate with the presales team to conduct site surveys and assessments. This involves

evaluating the customer's location, infrastructure, and specific requirements to determine

the ideal setup and deployment for the robot.

● Responsible for setting up, commissioning the robot on-site and ensuring the robot is ready

for operation.

● Perform thorough testing, identify and troubleshoot errors/failures and implement

appropriate solutions to resolve the issues promptly.

● Handle repairs and maintenance tasks for the robot. This involves conducting regular

maintenance activities as per the SOP/guidelines and addressing any breakdowns or

equipment failures.

● Travel to customer sites, both local and international (whenever necessary), to provide

on-site support, conduct setup/commissioning, perform maintenance tasks, and resolve

technical issues at short notice to provide support or address urgent issues. Additionally,

you should be willing to adapt to the customer's work environment and schedule, which

may include night shifts and public holidays when necessary.

● Responsible for documenting service and fault reports. This includes accurately recording

the details of the service provided, issues encountered, and the actions taken to resolve

them. These reports are typically submitted to superiors and key individuals within the

organization for review and analysis.

● Maintain detailed records of all tasks related to customer service. This includes maintaining

customer service logs, updating internal service records, and ensuring all documentation

is completed in a timely manner.

● Train customers and end-users on the proper handling, maintenance, and safety procedures

of robot operation. Create and update documentation, including user manuals and service

guides, to facilitate knowledge transfer and enhance support processes.

Plus Qualifications:

● Experience with AGVs, AMRs, and robotic systems

● Basic understanding of containers and Docker

● Familiarity with Linux platform, its configuration and Unix shell scripting