Field Service Engineer

SOTAX is a global leader in pharmaceutical and laboratory testing instrumentation. We are seeking a Field Service Engineer to join our growing Technical Service team and support customers across the pharmaceutical industry. This is a hands‑on, field‑based role ideal for engineers who enjoy problem‑solving, customer interaction, and working with precision instrumentation. Learn more about us at www.sotax.com

Field‑based Role with a focus on New Jersey and surrounding areas (Ideally located near New Brunswick or Rahway, NJ).

Why Join SOTAX?

• Work with cutting‑edge laboratory and manufacturing testing instruments
• Be part of a collaborative, supportive technical service team
• Enjoy a high‑autonomy role with variety and customer engagement
• Join a stable, growing global company with career growth opportunities
• Travel with confidence knowing expenses are fully covered

Compensation & Benefits

• Competitive salary
• Monthly auto allowance to cover transportation costs
• Company‑paid toll pass
• All meal and travel expenses covered every workday, including overnight travel
• Paid time off, including vacation, personal, sick leave, and holidays
• 401(k) with safe harbor matching
• Medical, dental, and vision insurance
• Company‑provided life insurance
• Short‑ and long‑term disability coverage

SOTAX is proud to be an Equal Opportunity Employer.

Key Responsibilities

• Develop in‑depth knowledge of SOTAX instruments and software
• Perform new instrument and software installations
• Execute IQ/OQ/PQ validation services
• Provide customer instrument and software training
• Troubleshoot, repair, and maintain complex laboratory automation equipment
• Perform preventive maintenance (PMs) and precision instrument calibrations
• Manage spare parts and calibration equipment
• Coordinate directly with customers to schedule service visits
• Book required travel and maintain an up‑to‑date service schedule
• Submit weekly expense reports and service documentation
• Maintain regular communication with service leadership
• Identify and communicate potential sales or service opportunities

Qualifications

• Education or background in Chemistry or Electromechanical technology/engineering
• Strong written and verbal communication skills
• Experience in the pharmaceutical industry (preferred)
• GMP documentation experience
• Strong attention to detail and organizational skills
• Instrument calibration or service experience (a plus)
• Comfortable using hand tools
• Ability to lift up to 50 lbs.
• Willingness to travel overnight approximately 35% of the time

Apply today!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person