Field Service Engineer

About the Company:

Top Tier manufactures the safest, best-selling, most compact palletizing systems in North America.

**Summary:**

The Top Tier Field Service Technician plays a crucial role in our customer service and technical support team. This position requires frequent travel (60% to 90%) across North America to perform upgrades, modifications, repairs, maintenance, troubleshooting, and provide training and support for palletizing equipment.

**Key Responsibilities:**

• Ensure customer satisfaction through positive interactions.

• Accept assignments requiring both domestic and international travel, sometimes on short notice.

• Complete work to customer satisfaction and obtain necessary approvals.

• Adhere to safety guidelines and company policies.

• Assist in shop startups and technical phone support

• Communicate effectively with the Field Service Manager and team members regarding job progress and any issues.

• Problem-solve and pay attention to detail.

• Maintain confidentiality and work under pressure to meet deadlines.

• Travel safely and efficiently by air and car.

• Familiarity with motion control applications, operator interface design, and safety circuitry.

**Qualifications:**

• Minimum five years of experience with large capital equipment design and operations.

• Strong mechanical aptitude with electromechanical systems experience.

• Minimum of five years of electrical troubleshooting experience, particularly with control panel wiring and sensors.

• Minimum three years of Allen Bradley PLC experience or equivalent.

• Proficiency with the MS Office suite and ERP/MRP software.

**Physical Requirements:**

• Ability to lift and carry up to 50 pounds occasionally.

• Move and walk within various environments without assistance.

• Bend, stoop, twist, and squat occasionally.

• Stand or sit for extended periods.

• Full range of upper and lower body movements and manual dexterity.

• Visual acuity to ensure quality and accuracy.

• Ability to write by hand and communicate effectively by speech and hearing.

Location: Requires travel outside the Portland, OR area

Job Type: Full-time

Pay: $100,000.00 - $175,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Industrial Field Service: 5 years (Preferred)
• Allen Bradley: 3 years (Required)
• hands on repairing industrial packaging machinery : 3 years (Required)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Clackamas, OR 97015 (Required)

Willingness to travel:

• 75% (Required)

Work Location: Hybrid remote in Clackamas, OR 97015