Field Service Engineer

Duties & Responsibilities

• Guide partner teams through OLS on-site deployment and follow-up maintenance services, covering construction planning, site surveys, equipment racking, module self-testing, system commissioning, service activation & acceptance, 7×24 remote technical support, 5×8 on-site support, software upgrades, and RMA return processing.
• Supervise partner recruitment and skill training to secure sufficient manpower and rigorous on-site operational discipline for on-time delivery of multiple global customer projects. Establish standardized operating procedures to mitigate adverse impacts on optical networks caused by misoperation during maintenance and troubleshooting.
• Apply for spare parts timely based on project activation progress and allocate inventory to sites to ensure 7×24×4 spare parts support across all global locations; track and analyze spare parts consumption and stock levels.
• Serve as liaison between partner organizations and the OLS manufacturing plant to align delivery schedules. Escalate field quality defects of OLS modules and submit improvement proposals for product design optimization in a timely manner.
• Manage logistics for on-site installation and maintenance, including coordinating test instrument allocation, procuring auxiliary accessories, and promptly communicating & resolving unforeseen on-site incidents.
• Draft, sign and renew service fee contracts with partners; calculate monthly service fees and coordinate on time payment.
• Possess in-depth knowledge of Open Line card System (OLS) networking architectures deployed by internet hyperscalers.
• Develop and maintain a product version configuration manual
• As a customer interface for network management controllers

Qualification & Requirements

• Bachelor’s degree or above, majoring in Communication Engineering, Optoelectronics, Computer Science or other relevant disciplines.
• Minimum 5 years of field service experience in the optical communications industry, with at least 2 years of hands-on experience in Open Line card Systems, disaggregated WDM, or data center networking.
• Familiar with the technical culture and procurement frameworks of internet hyperscalers, with a clear understanding of their core demands centered on disaggregation, white-box hardware, automation, and programmability.
• Exceptional cross-functional influence and execution capability to build efficient communication channels bridging partners, product lines, supply chain teams, and end customers.

Culture Commitment Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

I ntegrity – Create an Environment of Trust

C ollaboration – Innovate Through the Sharing of Ideas

A ccountability – Own the Process and the Outcome

R espect – Recognize the Value in Everyone

E nthusiasm – Find a Sense of Purpose in Work

About Us Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.

About The Team 高意通讯（深圳）有限公司成立于2013年12月11日，是COHERENT高意众多分支机构中的一员，坐落于深圳福田保税区凤凰道2号，毗邻香港，与美丽的香港米埔自然保护区仅有一河之隔，主要研制、开发光电子和通讯元器件、半导体光学材料、宽带网络通信设备，以及通信软件的开发，并提供相关技术咨询和技术服务，总占地面积7320平方米，拥有超过3000平方米的净化间厂房，超过800名员工。

Coherent Gaoyi Shenzhen was established on December 11, 2013, which is one of the many branches of Coherent, located at No.2 Phoenix Road, Futian Free Trade Zone, Shenzhen. The company is adjacent to Hong Kong and just across the river from the beautiful Mi Po Nature Reserve in Hong Kong. Coherent Shenzhen is specializing in the manufacturing and development of optoelectronics and communication components, optical semiconductor, broadband network equipment as well as communication software development and provide related technical consulting and technical services of it. The company covers 7320 square meters with more than 3,000 square meters cleanroom. There are more than 800 skilled employees.