Field Service Engineer

RESPONSIBILITIES :

• Coordinate Installation and set-up equipment & retrofit kit at customer site which include but not limited to vision system, test contacting, interfacing with other sub-system. Perform acceptance of protocol/buyoff with customer upon installation and set up within the timeframe.
• Provide equipment operation & basic maintenance training to customer.
• Trouble shooting, provide technical solution, analyse on-site machine issue raised by customer.
• Report forthwith on such activity, special problem or technical shortcomings that may affect the smooth operation of the job perform on customer site. Update all technical report accordingly.
• Understand customer service process flow (Company ISO), and apply accordingly through daily activity and in house/ on-site support, in order to fulfil company’s vision and quality policy.
• Update the project issue into WebQC/Oracle and follow up with the factory (Project Manager, Engineering dept and Account Manager) to resolved it within committed date. Review all listed issues thru weekly meeting with customer and internal technical staff, manage highlighted issue till closure.
• Responsible and follow up the activity for assigned customer. Be the main window to communicate between Cohu and customers on the daily service support (include factory/ engineering support)/ issue on the machine, escalate to your superior if not getting any internal support.
• Work is to perform with no compromise in quality, both in handling technical topic and communication (both internal and external), do not expose internal confidential communication to customers.
• Any tasks that may be assigned to you from time to time.

REQUIREMENT :

• Bachelor degree in micro-mechanics/ mechanics or equivalent.
• Good knowledge of electronics/ mechanical.
• Strong background of mechanical/ electro-mechanics or equivalent field.
• Fluent english (spoken and/ written skills).
• Know other languages will be advantage.
• Technical skills, mechanical and electrical.
• Customer relation skills.