Field Service Engineer

About the role

We are seeking a Field Service Engineer to join Acquirax Holdings Sdn Bhd (ACQ)

in a full-time capacity. Based in Penang and Ipoh, you will play a critical role in delivering exceptional technical support and maintenance services directly to our Semiconductor clients. As a Field Service Engineer, you will be the face of our company, ensuring that our equipment and systems operate at peak performance whilst building strong relationships with our customers. This position is essential to maintaining customer satisfaction and supporting the continued growth of our engineering services division.

Key responsibilities

• Conduct on-site installation, maintenance, and repair services for Semiconductor E.O.L. equipment
• Diagnose technical issues and implement effective solutions to minimise downtime
• Perform preventative maintenance checks and servicing in accordance with established schedules and protocols
• Document all work completed, including detailed service reports and maintenance records
• Communicate technical findings and recommendations clearly to clients and internal teams
• Respond promptly to emergency service calls and troubleshoot critical equipment failures
• Maintain and manage field equipment and tools, ensuring they are in working order
• Collaborate with the technical team to identify recurring issues and implement improvements
• Provide technical guidance and support to clients on equipment operation and best practices
• Travel to various client sites across the region as required

What we're looking for

• Diploma or degree qualification in Engineering, Mechanical Engineering, Electrical Engineering, or a related field
• Proven experience working as a Field Service Engineer (Semiconductor) or in a similar technical field support role
• Strong technical knowledge and problem-solving skills with the ability to diagnose and resolve complex issues on E.O.L. Semiconductor equipment
• Excellent communication skills with the ability to explain technical information to non-technical clients
• Strong organisational and time management abilities, with the capacity to manage multiple service calls
• Valid driving licence and willingness to travel to client sites (Ipoh and Penang)
• Physical capability to perform hands-on engineering work and lift equipment as required
• Commitment to health and safety standards and adherence to compliance regulations
• Customer service orientation with a focus on delivering quality support
• Preferred: Relevant technical certifications or specialised training in specific Semiconductor equipment types

What we offer

At Acquirax Holdings Sdn Bhd (ACQ), we are committed to fostering a supportive and professional work environment. We offer competitive remuneration packages commensurate with qualifications and experience. Our employees benefit from structured career development opportunities, ongoing technical training, and the chance to work with cutting-edge engineering solutions. We prioritise work-life balance and provide a collaborative team culture where your contributions are valued and recognised. Additional benefits include comprehensive health and safety provisions, regular performance reviews, and opportunities for professional advancement within the organisation.

About us

Acquirax Holdings Sdn Bhd is a dynamic engineering company dedicated to delivering high-quality technical solutions and services. With a strong presence in Penang and Ipoh, we specialise in field engineering services, supporting Semiconductor sectors with reliable equipment maintenance, installation, and technical expertise. Our commitment to excellence, customer satisfaction, and innovation drives everything we do. We pride ourselves on our team of skilled professionals and our reputation for delivering dependable, professional service to our valued clients.

Apply now

If you meet the above requirements and are eager to join a forward-thinking engineering team, we encourage you to submit your application, including your CV and a covering letter. Please send your details to our recruitment team and let us know why you would be an excellent fit for this Field Service Engineer position with Acquirax Holdings Sdn Bhd.