Field Service Engineer

Bring your mechatronics and field engineering skills to a role that keeps automation running across hospitals and pharmacies in Wellington and surrounding areas.

At BD, possibility isn’t an idea. It’s what we do. We are the Makers of Possible.

Join BD as a Field Service Engineer supporting leading pharmacy automation and medication management systems across retail pharmacy and hospital environments. You’ll work hands‑on with BD Rowa and Pyxis, keeping them running safely, reliably, and efficiently.

This is a great opportunity for a field engineer based in or willing to relocate to Wellington NZ, with experience servicing automation, electro‑mechanical machinery, lab robotics, imaging equipment, or conveyancing systems, who wants to step into MedTech and work with cutting‑edge technology that directly supports medication safety and clinical workflow.

Your Day‑to‑Day

As a Field Service Engineer, you'll combine remote diagnostics with on‑site servicing, repairs, and preventative maintenance to keep BD Rowa and Pyxis performing at their best.

Your day will include:

• Diagnosing and resolving software and hardware issues quickly to minimise downtime
• Providing technical support across BD Rowa and Pyxis capital equipment
• Performing field repairs, preventative maintenance, system testing, and electrical safety checks
• Supporting installations, commissioning, and customer handover
• Serving as a key technical contact for electronic servicing, spare parts, and system queries
• Conducting workflow/system reviews as part of implementation and providing technical sales support
• Planning, scheduling, and communicating PM visits and breakdowns to align with customer operations
• Delivering clear documentation and keeping service records accurate and compliant

Based in Wellington, you'll provide field service support across New Zealand's central region, spanning both the North and South Islands. This role requires regular travel and participation in an on-call rotation to support customer needs.

Travel and work outside business operational hours:

• Working hours may vary at times due to customer demands and onsite requirements (after-hours and weekend).
• Participate in an after-hours support roster, helping ensure timely responses to service requests in line with agreed SLAs and company procedures.
• On call remote support required
• Available to work travel and work interstate as requested on short notice.

About You

You’re hands‑on, technically strong, and thrive in field environments where no two days are the same. You enjoy solving complex problems on-site, talking customers through solutions, and working with advanced electro‑mechanical technology.

You’ll bring:

• A background in mechatronics, electro‑mechanical systems, electronics, automation, or lab/imaging equipment
• Experience servicing complex systems at customer sites - robotics, automation, packaging systems, conveyancing, lab instruments, etc.
• Strong diagnostic skills (hardware, electromechanical & software/network issues)
• Confidence in reading schematics, wiring diagrams and technical documents
• Experience with server-based systems and remote diagnostics
• Strong communication skills and the ability to manage customer expectations effectively
• Self‑motivation, professionalism, and the ability to work autonomously
• AS/NZS 3551 certified (Advantageous)
• Electronics/computing trade qualification, engineering diploma or degree (preferred)

Why BD?

BD is one of the world’s largest medical technology companies, but we’ve never lost our human touch.

With over 70,000 associates worldwide, we’re committed to developing your technical career. Here in ANZ, a high percentage of our roles are filled internally - we don’t just promise growth, we deliver it.

You’ll work with cutting‑edge automation, join a supportive service team, and gain exposure to global best practice.

Because at BD, possibility isn’t just imagined - it’s made.

What’s in It for You

• Competitive salary + car allowance + tools/PPE
• Full training on BD Rowa and Pyxis, and related systems
• Hands‑on technical role with real impact in healthcare
• Exposure to advanced automation and robotics
• Supportive team culture and career progression opportunities

Ready to Make the Move?

If you’re looking for a hands‑on engineering role where your technical skills keep life‑changing equipment running, apply today and join BD as a Maker of Possible.