Field Service Engineer

Moka Brands Private Limited curates innovative International Home, Kitchen, and Wellness brands for the India market. With over 300+ dedicated young team members spread across the nation, our mission is simple: to ensure every customer's experience is nothing short of delightful.

Some of the well-known brands are:

1.De'Longhi - Coffee Machines

2.Jura - Coffee Machines

3.Braun - Handblenders

4.Kenwood - Juicers

5.Smeg - Home Kitchen Appliances

Company Website: https://delonghiindia.in/

We are looking for enthusiastic engineers who want to learn a lot of things about consumer products with the latest AI & IOT Technologies used by global brands.

Roles and Responsibilities

* Giving Product Demonstrations to ensure that customers are educated on safe and effective equipment use & provide a Delightful Customer Experience.

* Communicate with customers regarding service activities, explain repairs, and provide usage guidance.

* Perform calibration & testing post-repairs to ensure equipment functionality

* Record service activities, parts used, and time spent; provide reports to internal teams or customers.

* Coordinating and facilitating a smooth flow of communication within the internal teams

* Build and maintain relationships and rapport with customers to get an opportunity to sell Accessories / Consumables and get a chance to earn an incentive (NO Targets)

Perks and Benefits:

* Performance-based Incentives (No Targets / No Cold Calling)

* Travel & Mobile Reimbursement

* 12 Paid Sick Leaves + 10 Paid Casual Leaves + 13 Paid Calender Leaves

* Complete Paid Hands-on Training