Field Service Engineer

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our 18.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

What is the role about? The Field Service Engineer supports the service element of the Endress+Hauser offering by carrying out service activities on site in a manner that delivers efficient and effective outcomes for the customer and maintains a strong customer focus. The role will act as a brand ambassador for Endress+Hauser ensuring strong display of knowledge and competence in all interactions with our customers.

Which tasks will you perform?

• Build meaningful customer relationships.
• Be prepared to participate and engage fully in training programs and contribute to your own personal development throughout your career with E+H.
• Carry out onsite repairs, service, commission, calibration and troubleshooting of E+H process instrumentation on customer sites as directed.
• Be prepared to work on third party equipment, as needed.
• Ensure that all equipment is both worked on, and left in, a safe manner for customers to use.
• Create service reports and associated paperwork for work completed in a timely manner using the provided software tools. A job is not completed on the part of the FSE until all qualified paperwork is handed over to the client. This is a key deliverable.
• Provide Instrument Support – helpdesk function- to customers when tasked by the Service Co -Ordinator using the provided software tools.
• Provide (if agreed) onsite customer training in applications, service and operations of the E+H products.
• Carry and maintain an effective set of tools and equipment to execute service activities successfully in your company vehicle. E+H agrees to provide specific equipment common to the service function – laptop, mobile phone, multimeter, communication interfaces, etc.
• Proactively identify and communicate customer feedback in relation to sales, service and training opportunities back to your line manager using the software tool provided.

What do we expect from you?

• Degree, Diploma or time served in the field of Process Instrumentation & Control or in an associated technical background.
• Relevant experience in industrial measurement in Life Science / Pharma, Food & Beverage or Water / Waste Water Industries.
• Experience as a Service Technician / Engineer in a process instrumentation / control environment with a particular emphasis on commissioning / startup and troubleshooting would be viewed as a major asset.
• Full, clean, driving license.
• Good working knowledge of MS Windows, MS Excel, MS Word, Outlook. Training will be provided on any additional internal software deployed as part of the role.
• Willingness to travel to customer sites throughout Ireland.
• Willingness to be flexible around working hours and to participate in overtime as the need arises.
• Willingness to take initiative and responsibility for customer problems to achieve resolution.
• Awareness of the necessary requirements in provision of a customer orientated, cost effective and profitable service.
• Excellent communication skills: clear and effective written and spoken communication ability.
• Team player, with upbeat and friendly personality.
• Willingness to follow direction and implement policy.
• Punctual, self – motivated and possess organizational skills.

What can you expect from us?

• Branded company van, laptop and mobile phone
• We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness.
• In-depth training opportunities.
• A supportive, family-owned company with a strong emphasis on sustainability and long-term commitment.
• Ongoing professional development through various training programs, knowledge sharing, and e-learning.
• A friendly and inclusive culture that promotes well-being and teamwork.

How do you apply? To apply, please upload your documents on our career page. Due to Data Privacy Considerations, we cannot accept applications sent via email