Field Service Engineer

• To support on-site operation of automated assembly lines when needed.
• Perform equipment preventive maintenance.
• Troubleshoot and resolve equipment related issues, including diagnosing faults and implementing corrective actions.
• Provide technical support and training to customers.
• Ensure optimal performance of equipment.
• Collect data to improve manufacturing efficiency.
• Perform on-site installation and commissioning of new equipment.
• Perform FAT and SAT for equipment buy-off.
• Generate field service reports.
• Adhere to site safety protocols and guidelines at all times.
• Address customer inquiries in a timely and professional manner and maintain strong customer relationships.
• Performs other related duties as assigned.

Requirements

• Bachelor's Degree in any of the following disciplines is welcome: Mechanical Engineering/Mechatronic Engineering/Automation Engineering.
• Experience with automation is an advantage.
• Able to cope with dynamics and high pace environment.
• Proactive, detail-oriented and excellent problem-solving and analytical skills.
• Proficient in hands on work.
• Ability to travel as needed.
• Able to travel to US / having US Visa is an advantage.

Technical Skills:

• Strong understanding on equipment setup, installation and operation, including electrical debug and precision mechanical alignment.
• Ability to interpret 2D / 3D Mechanical and Electrical drawing.
• Proficient in hands on work and familiar with the use of hand tools, dial gauge, torque tool, multimeter, etc.
• Knowledge of PLC, vision inspection (Keyence, Omron, Gocator) and motion control are highly advantageous.

Customer Management Skills:

• Demonstrate excellent interpersonal and customer service skills, with a proactive approach to resolving customer needs and ensuring satisfaction.

Communication Skills:

• Excellent verbal and written communication skills to interact effectively with cross-functional teams and customers.

Attributes:

• Customer-oriented and focused on finding technical solutions.
• Responsible, with a positive attitude and excitement to be part of a team.
• Takes initiative to solve problems and complete tasks.
• Organized and proactive to anticipate client’s needs.