Field Service Engineer

As a Field Service Engineer, you will represent CEAD at customer locations worldwide and play an important role in bringing our machines from factory-tested systems to fully operational installations at the customer site.The role combines international field activities with technical work in Delft. When you are not travelling, you will work closely with Production, Engineering, Project Engineering, Software, and other technical teams on machine assembly, system integration, testing, troubleshooting, and preparation for upcoming installations.Depending on your experience and demonstrated competencies, you may initially support more experienced colleagues during international installations or take independent technical ownership of commissioning and service activities.

Level: Junior+
Key Focus Area: International Installation, Commissioning, Field Service & Troubleshooting
Time Commitment: 0,8- 1 fte
Location: Delft & International Customer Locations

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Your Key Responsibilities:

International Installation & Commissioning

• Install and commission CEAD’s large-scale additive manufacturing systems at customer locations worldwide.Perform mechanical, electrical, pneumatic, and system-level installation activities.
• Execute machine start-up, configuration, calibration, functional testing, and system verification.
• Support and perform Site Acceptance Tests (SAT) and customer handover activities.
• Ensure systems are installed safely and according to CEAD’s technical specifications and quality standards.
• Identify and communicate technical risks, deviations, dependencies, and required corrective actions during installation.
• Depending on your experience, independently take technical ownership of on-site installation and commissioning activities.

Field Service & On Site Support

• Perform preventive and corrective maintenance on CEAD systems at customer locations.
• Diagnose and resolve mechanical, electrical, pneumatic, software-related, and operational issues.
• Perform repairs, adjustments, component replacements, upgrades, and modifications where required.
• Conduct structured root-cause analysis and implement or coordinate appropriate corrective actions.
• Work closely with Engineering, Software, Production, and Project Engineering to resolve complex technical challenges.
• Provide remote technical support where appropriate and determine when on-site intervention is required.
• Manage technical expectations and maintain a professional and solution-oriented approach, including when unexpected challenges arise on-site.

System Preparation & Testing in Delft

• When you are not travelling, you will contribute to technical activities within Operations in Delft.
• Support the assembly and integration of CEAD machines, modules, and components.
• Perform functional testing and system verification activities.
• Support and perform Factory Acceptance Tests (FAT).
• Use your field experience to identify potential installation, maintenance, or serviceability improvements before systems leave CEAD.

Technical Documentation & Continuous Improvement

• Prepare clear installation, commissioning, maintenance, and service reports.
• Document technical findings, modifications, outstanding issues, and corrective actions.
• Contribute to installation procedures, troubleshooting documentation, checklists, and service instructions.

International Travel & Operational Flexibility

• Travel internationally to customer locations for installations, commissioning, maintenance, troubleshooting, upgrades, and service activities.
• Adapt to changing project circumstances and technical priorities while maintaining CEAD’s safety and quality standards.
• Be available for international assignments that may vary in duration depending on the scope and complexity of the installation or service activity.

Your Profile:

You:

• Have an MBO+/HBO level of working and thinking in a relevant technical discipline.
• Have a strong affinity with machine building, electro-mechanical systems, automation, or industrial equipment.Are comfortable working hands-on with mechanical, electrical, and/or pneumatic systems.
• Are able to read and work with technical drawings, schematics, work instructions, and technical documentation.
• Enjoy analysing and solving technical problems.
• Work safely, accurately, and with a strong focus on quality.
• Are able to work independently while knowing when to involve or escalate to other technical specialists.
• Communicate clearly and professionally with colleagues and customers.
• Are fluent in Dutch and/or English.
• Are comfortable working in an international environment.
• Are willing and able to travel internationally on a regular and sometimes ad-hoc basis, sometimes also for longer periods of time.
• Experience with machine assembly, system integration, testing, troubleshooting, FAT, commissioning, or customer installations is considered a strong advantage.

Our Offer Includes:

• A role that can grow with your technical experience, capabilities, and level of responsibility, with opportunities to further develop within Field Service and Product Service.
• A competitive salary and employment conditions in accordance with the CAO Metaal & Techniek (Metaalbewerkingsbedrijf).
• 27 paid vacation days per year, based on full-time employment.
• A travel allowance of €0.23 per kilometre for commuting between your home and our Delft office.
• A truly international and hands-on role, working both at our Delft facility and at customer sites around the world.
• The opportunity to work directly with advanced, large-scale 3D printing systems and take an active role in on-site installation, commissioning, start-up, troubleshooting, maintenance, and technical interventions.
• A collaborative and informal working environment with short communication lines, where you work closely with engineers and other technical disciplines to solve problems and improve our machines and services.

WHY WORK AT CEAD?

We’re not just a company; we’re a team of diverse, international, motivated additive manufacturing enthusiasts. Founded in 2014 and headquartered in Delft, we are a fast-growing company at the forefront of large-scale thermoplastic composite 3D printing. We specialize in innovative robotic systems like the Flexbot, standalone print heads, and gantry systems that have revolutionized industries worldwide.

We are a dynamic R&D environment, and our success is fuelled by a passion for technology and innovation, where you can contribute to ground-breaking projects for global clients in sectors like maritime, construction, automotive and aerospace. We value freedom, creativity and collaboration - got an idea? Pitch it directly to our managers or even the CEO! We offer a dynamic environment for learning, experimentation, and personal development. You can shape your activities with us, in a supportive environment where your ideas and growth matter with an appropriate salary and benefits in line with the cao Metaal & Techniek (Metaalbewerkingsbedrijf).

Soort dienstverband: Fulltime, Uitzicht op vast

Salaris: Vanaf €3.077,00 per maand

Arbeidsvoorwaarden:

• Bedrijfsfeesten
• Pensioen
• Reiskostenvergoeding
• Vrijdagmiddagborrel
• Winstdeling

Taal:

• Engels (Vereist)
• Nederlands (Vereist)

Toestemming om in Nederland te werken:

• Nederland (Vereist)

Bereidheid om zakelijk te reizen:

• 50% (Vereist)

Werklocatie: Onderweg