Field Service Engineer

Job purpose
Play a key role in bringing our cutting-edge robotics technology to market, working with different
types of autonomous robots. This role requires a combination of technical skills, problem-solving
abilities, and adaptability to work with different types of autonomous robots. Their primary role is
to ensure that robotic systems are deployed, configured, and functioning optimally at customer
sites.
Duties and responsibilities
● Collaborate with the presales team to conduct site surveys and assessments. This involves
evaluating the customer's location, infrastructure, and specific requirements to determine
the ideal setup and deployment for the robot.
● Responsible for setting up, commissioning the robot on-site and ensuring the robot is ready
for operation.
● Perform thorough testing, identify and troubleshoot errors/failures and implement
appropriate solutions to resolve the issues promptly.
● Handle repairs and maintenance tasks for the robot. This involves conducting regular
maintenance activities as per the SOP/guidelines and addressing any breakdowns or
equipment failures.
● Travel to customer sites, both local and international (whenever necessary), to provide
on-site support, conduct setup/commissioning, perform maintenance tasks, and resolve
technical issues at short notice to provide support or address urgent issues. Additionally,
you should be willing to adapt to the customer's work environment and schedule, which
may include night shifts and public holidays when necessary.
● Responsible for documenting service and fault reports. This includes accurately recording
the details of the service provided, issues encountered, and the actions taken to resolve
them. These reports are typically submitted to superiors and key individuals within the
organization for review and analysis.
● Maintain detailed records of all tasks related to customer service. This includes maintaining
customer service logs, updating internal service records, and ensuring all documentation
is completed in a timely manner.
● Train customers and end-users on the proper handling, maintenance, and safety procedures
of robot operation. Create and update documentation, including user manuals and service
guides, to facilitate knowledge transfer and enhance support processes.

Job Requirements

Qualifications, Skills, Experience
● Minimum Diploma in Engineering or other related fields
● 2 years of experience in servicing electronic and mechanical equipment / machines.
● Required: Experience in AGV and Ubuntu.
● Experience with troubleshooting and debugging hardware, electronics, and software.
● Excellent problem-solving skills and the ability to work under pressure in fast-paced
environments.
● Effective communication skills with the ability to explain complex technical concepts to
both technical and non-technical stakeholders.
● Strong communication skills in English (both oral and written)