Field Service Engineer

About Us:
MineARC Systems are a global leader in the development, manufacture and supply of emergency refuge chambers, as well as remote monitoring, tracking and communications technologies, across the mining, petrochemical, tunnelling, biotechnology and agricultural industries. Established in Western Australia in 1999, MineARC Systems exporting to in excess of 70 countries. MineARC Systems has offices and manufacturing facilities around the globe, that position us at the forefront of controlled environment and safe refuge technology.

MineARC Systems UK are currently looking for a Service Technician to join our small, closeknit team in Reading. This role would involve both office and field work, travelling to a variety of sites around the European region to service our Refuge Chambers and other MineARC products.

A career with MineARC Systems, is a career with an organisation that is serious about investing in our most important asset, our people, to best support individual professional development and career progression goals and satisfy the growing demand for our business.

The Role:

• Provide technical support and on-site servicing of MineARC Refuge Chambers
• Diagnose and repair technical issues where possible
• Provide ongoing support and training to clients on how to best use and service MineARC products
• Maintain accurate records for both our customers and MineARC
• Assist with technical installations and commissioning
• Promotion of MineARC products where possible

About you:
With a genuine interest in technology and innovation, and a strong mechanical aptitude, you are hands on and enjoy getting out in the field, fixing things and talking to people.

• Mechanically savvy, with hands on experience using tools
• Having a basic understanding of electronics / networking and control systems would be highly desirable
• Fault-finding, UPS system experience and a keen interest in new technologies is also advantageous
• The ability to travel when required, including at short notice
• Be customer service focused and solutions orientated
• Previous exposure to tunnelling or underground mining will be highly regarded, although certainly not essential
• Must hold a current Drivers Licence
• You present well, have excellent communication skills and the ability to talk to and build rapport with relevant internal & external stakeholders
• Once trained and up to speed, you can confidently train small groups on the use of MineARC products
• You possess a strong work ethic and are comfortable working autonomously or as part of a team
• Well organised, with solid time-management skills and a keen attention to detail
• The ability to use initiative and take ownership of assigned tasks through to completion

Benefits:

• An opportunity to work at a growing international company whilst collaborating with a highly motivated team
• Travel extensively within the European region and earn bonuses for additional travel completed
• Career progression opportunities

Job Types: Full-time, Permanent

Pay: £40,000.00-£45,000.00 per year

Benefits:

• On-site parking
• Sick pay

Application question(s):

• What's your expected annual base salary?
• Have you worked in a role which requires fault finding experience?
• Do you have a current Driver's licence?

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Reading RG7 4PE