Field Service Engineer

JOB DESCRIPTION We are looking for a Field Service Engineer, based in Sydney Australia with the key mission to work on product and solution innovation.

He/she Will Be In Charge Of

• Installing (mechanical, cabling), configuration and start-up (commissioning) of Datalogic equipment at customer site as per pre-defined specifications with the highest quality standards
• Perform preventive maintenance on Datalogic equipment within the quoted timeline
• Adjust and/or replace onsite Datalogic devices of existing customer systems
• Train customer's on how their Datalogic equipment functions and how to fix/replace a device when it has failed
• Follow rigorously safety and security onsite company procedures
• Support remotely (phone, remote dial-in) the customer with product configuration or problem solving
• Escalate to upper technical level problems that can’t be solved independently
• Issue timely and accurate service reports (including expenses report)
• Assist with technical assessment of customer applications and requirement in pre-sales and technical support in post-sales situations, for Datalogic’s products.
• Work closely with the sales team, be sensitive to sales situations, and able to quickly analyze a technical problem through customer’s sample evaluations, recommend and implement a solution to meet the customers’ requirements.
• Other responsibilities include preparing software and hardware to demonstrate Datalogic’s products/system capabilities during trade shows, preparing and conducting technical seminar presentation, and supporting beta customers.
• Provide front-line technical support. Interface and coordinate with global technical support group to meet customers’ satisfaction.
• This position would requires regional traveling, any candidate should be willing to travel at short notice.

Requirements EDUCATION (SCHOOL/SPECIALIZATION): Diploma or BS in Electrical, Electronic, or Mechatronics Engineering, or equivalent real world experience.

LANGUAGES: English

EXPERIENCES: A minimum of 5 years of experience on Transportation and Logistics products and application software is required.

Specific Knowledge And Information Technology oUnderstand ID products and able to make demos

oUnderstanding of the PC and industrial networking environment

Other Information & Specific Skills

• Good working attitude of devoting to team goal, and to helping customer to solve their problem in a timely and satisfactory manner.
• Strong mechanical aptitude
• Good communication, presentation, problem analytical and solving skills. Can-do and go getter attitude is a must.
• Fluent in spoken and written English
• Travel requirements: Approximately 30%