Field Service Engineer

About the role

To provide a high level of customer service, responding to customer needs and working to satisfy customer expectations. You will perform preventive maintenance, breakdown repairs, troubleshooting, installation, commissioning, and upgrades of tightening tools and equipment at customer sites.

Key responsibilities

• Perform preventive maintenance, breakdown repairs, troubleshooting, installation, commissioning, and upgrades of tightening tools and equipment at customer sites
• Provide technical support, service solutions, and training to customers
• Diagnose and resolve mechanical and electrical faults, maintain strong customer relationships through professional communication, and deliver exceptional customer service
• Manage service contracts, turnaround times, service records, and technical support reports, and provide regular updates on service activities to the Service Leader
• Carry out repair and maintenance activities with a strong mechanical mindset, ensuring accurate documentation and high service quality standards

About you

• A strong mechanical and electrical skill is a must
• Above 3 years' technical field service experience maintaining and repairing industrial air equipment (Atlas Copco and other) or equivalent
• Strong troubleshooting and fault-finding skills
• A hands-on approach and commitment to delivering quality work
• Excellent customer service and communication skills
• Ability to work autonomously and manage your day effectively
• Current Australian Driver's Licence, full working rights and availability for an on-call roster
• Computer literate
• Good command of spoken and written English
• Diploma or higher degree in Electrical/Mechanical or Mechatronic Engineering or related equivalent

Benefits

• Generous Salary Package: Base annual salary (86,000 – 96,000 AUD), Superannuation, and other benefits
• Tools of trade: Company Laptop and Mobile phone
• Variety: Dynamic working environment where no two days are the same
• Training and Support: Ongoing training opportunities
• Job Stability: Long-term job security and a stable work environment

About us

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.