Field Service Engineer

​Job Overview ​We are seeking a skilled and proactive Field Service Engineer to join our team. In this role, you will be responsible for the installation, maintenance, repair, and troubleshooting of our products and equipment directly at customer sites. You will serve as the technical face of the company, ensuring optimal equipment performance and delivering exceptional customer satisfaction. ​

Key Responsibilities ​

Installation & Commissioning: Install, configure, and commission new equipment and systems at client facilities in accordance with technical specifications and safety standards.

​Maintenance & Support: Perform scheduled preventive maintenance, safety checks, and system updates to ensure optimal functionality and minimize downtime. ​

Troubleshooting & Repair: Diagnose, troubleshoot, and repair technical issues on-site using diagnostic tools, technical schematics, and testing equipment.

​Customer Interaction: Act as the primary technical contact for clients on-site; train customer staff on proper operation and basic maintenance of equipment. ​

Documentation & Reporting: Timely complete detailed field service reports, work orders, expense logs, and technical documentation after each service call. ​

Inventory Management: Manage unit spare parts inventory, request necessary parts, and handle return authorization of defective components. ​

Compliance & Safety: Adhere strictly to company safety protocols, quality standards, and industry compliance regulations. ​

Qualifications & Requirements ​Education: Associate's or Bachelor’s degree in Mechanical, Electrical, Mechatronics, or Electronic Engineering (or equivalent technical certification/experience). ​Experience: 2+ years of hands-on field service, technical support, or electro-mechanical maintenance experience. ​

Technical Skills: ​Proficiency in reading electrical schematics, mechanical drawings, and technical blueprints. ​Hands-on experience with diagnostic tools, multimeters, and hand/power tools. ​Strong troubleshooting skills across mechanical, electrical, or software systems. ​

Travel: Willingness to travel [e.g., 50–80%] locally, nationally, or internationally as required. ​Licensing: Valid driver’s license and a clean driving record (passport may be required for international travel).

​Key Competencies & Soft Skills ​Problem-Solving: Analytical mindset with the ability to diagnose complex root causes under pressure. ​Communication: Clear verbal and written communication skills to interact professionally with clients and internal team members. ​

Adaptability: Ability to work flexible hours, including on-call rotations, evenings, or weekends when emergency repairs arise. ​Customer-Centric: Passion for helping customers and delivering high-quality service. ​Preferred / Bonus Qualifications ​Experience with PLC programming, automation systems, or specialized industry software. ​Knowledge of relevant industry regulations (e.g., OSHA, ISO standards). ​Previous experience using Field Service Management (FSM) software or CRM tools (e.g., Salesforce, ServiceMax).

​What We Offer ​Competitive base salary with overtime pay opportunities. ​Company vehicle / travel allowance and per diem. ​Health, dental, and vision insurance options. ​Paid time off (PTO) and holidays. ​Ongoing technical training and professional development programs.

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Flexible schedule
• Food provided

Work Location: Hybrid remote in Dehradun, Uttarakhand