Field Service Engineer

Job roles and responsibilities for
Field Service Engineer - We are seeking a skilled and customer-focused Field Service Engineer to join our dynamic team. As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing our company's products and equipment at customer sites. You will provide technical support, troubleshoot issues, and ensure customer satisfaction. This role requires excellent technical knowledge, strong problem-solving abilities, and effective communication skills.
Travel to customer sites to install and configure products and equipment.
(e.g., scrubber dryers, vacuum cleaners, high-pressure washers)
Provide training to customers on product operation and maintenance. Conduct routine preventive maintenance activities to ensure optimal performance and reliability of our products. Diagnose and troubleshoot technical issues reported by customers.
Repair or replace faulty components, ensuring minimal downtime and customer disruption.

Maintain accurate records of service activities, including detailed service reports and documentation with pictures or videos in case required

Offer technical guidance and expertise to customers, addressing their questions and concerns effectively.

Collaborate closely with the sales and service teams to address customer needs and improve product performance.
Provide customer feedback on product issues, critical cases and recommendations for improvement.

Maintaining service reports and job sheets
Coordinating with spare parts team for requirements
Following safety standards during service operations

Who can FIT into the role:
Must Have:
Males with min. 2 years of experience of hands on field service on Industrial equipment

Diploma or ITI in Electrical/Electronics
Electrical knowledge is mandatory. Knowledge of electronics will be added advantage
Experience in brands like Krcher, IPC, Roots, or similar cleaning equipment
Willingness to travel to customer sites and work flexible hours as needed.
Valid driver's license and clean driving record and has own bike
Have a Dual SIM mobile phone
Resident of that location permanent preferred
Preferred:
Excellent problem-solving skills with a systematic approach to finding solutions.
Conversant with use of Laptops
Experience in handling AMC (Annual Maintenance Contracts)
Immediate / short notice joiners may be preferred.