Field Service Engineer

The Field Services Engineer carry out on call service and/or repair activities including preventive maintenance to all supplied
equipment by the company. The Field Service Engineer conducts start-up, testing and commissioning including end-user
technical training. He also conducts power point product presentation to client and co-employees.

SPECIFIC DUTIES AND RESPONSIBILITIES

1. To assist and provide first-level technical support and/or maintenance of all electrical/electronic products (Small to
   Large System) to our valued customers and services using standardized procedures and proper care for issued and/or
   available tools at all times.

2. Provide customer satisfaction by effectively handling customer queries and/or problems through diagnosis and
   providing of solutions for technical and service issues (Phone Support and/or On-site, Email Communications)

3. Rotating on call duty responsibility including issued tools and/or equipment to sustain 24 by 7 by 365 days service
   support (Mobile Phone, Test equipment, etc.) and travel requirements.

4. Project management for service improvement projects and working closely with the technical support group to provide
   continuing training and best practices.

5. Process ownership role (Change, Incident, Problem) across multiple application areas.

6. Conducts Corrective and Preventive maintenance in accordance with the terms and conditions stated in the agreement
   without delay.

7. Project support roles for client implementation, site survey, site preparation

8. Strong leadership, communication and problem solving skills for technical and processes related issues maximizing customer satisfaction by identifying the needs and providing solutions.

9. Must be a team player and able to build strong relationships with multiple organizations having a thorough knowledge of the product/s and interact with utmost regard for professionalism, empathy, understanding, etiquette, and work ethics.

10. Ability and willingness to motivate and support other team members.

11. Proactive, Results-oriented to become more cost efficient in the operation by maximizing the time in exploring new leads in GREEN services to achieve a high standard of customer satisfaction.

12. Agile and customer focused.

13. Commitment to the highest standards of business services conduct, including Accounts Receivables.

Job Specifications:

EDUCATION : Graduate of Electrical Engineer (EE) /Electronic & Communications
EXPERIENCE : At least One to Two (1-2) years of work experience in field service operation particularly on
Electrical/Electronics industry maintaining critical electrical/electronic equipment such as Un-interruptible Power Supplies (UPS), Automatic Voltage Regulator (AVR), Line Conditioners, High Voltage Switch gears, Electrical Panels and Transformers.

Pay: Php20,000.00 - Php25,000.00 per month

Work Location: In person