Field Service Engineer

Key missions of the position:

• Planning and Implementation of all the retrofits/maintenance overhauling of products at Customer site
• Secure product performances by monitoring and implementing the containment actions, troubleshooting etc .
• Having regular meeting with customer for the product performance and getting it sign-off on periodic basis as per the contractual requirements
• Improve Customer response time
• Cost Effectiveness by improving efficiency during warranty intervention, preventive and corrective maintenance, overhauling.

Main responsibilities:

• Deliver warranty services from delivery of the product to the end of warranty period
• Support during the commissioning of the Product/System on train and Locomotive
• Execute all Field scheduled operations (retrofit, overhaul, maintenance etc.) in order to meet FT objectives and Customer requirements
• Provide support to Engineering Quality team for effective problem solving
• Ensure availability and use of special tools for Warranty Customer support
• Ensure availability of Spares for 0km and Warranty service and efficiently manage site inventory required for maintenance and overhaul
• Ensure feedback of field experience at all stages to improve reliability of the products
• Challenge Customer s claim and establish authenticity of customer warranty claim
• Responsible of EHS (Environment, Health and Safety) organization deployment
• Participate actively in QRQC (Quick Response Quality Control) process Failure Reporting Analysis Corrective Action System (FRACAS)
• Periodic reporting of the open points of Customer and follow ups till the action is closed

Qualification : Should have good academic background in mechanical or electrical/electronics. Qualification should be Degree

Experience: Should have the minimum experience of 4-6 years of working as Service engineer

Competence

Should have very good communication skill in English and Hindi/Regional language

Strong analytical skills ,Flexible attitude to work in changing environment , Presentation skills ,

Should have good technical understanding of electrical and pneumatic circuits. Relevant rolling stock experience is preferable

IT literate and fully conversant with all Microsoft office applications

Ready to travel frequently , Customer oriented

Location: Andhrapradesh

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.