Field Service Engineer

About Kapit Mas

Kapit Mas is a multifaceted jewelry manufacturer based in Denpasar, Bali. We partner with international brands, retail jewelry groups, and OEM clients to bring their designs to life, from concept through to finished product. We're committed to craftsmanship, quality, and continually evolving our capabilities through technology and people development.

Job Description

• Troubleshoot technical issues related to mechanical, electrical, and software problems.
• Identify the root causes of technical issues and provide appropriate solutions.
• Conduct regular customer visits to support technical problem-solving.
• Perform routine equipment checks and maintenance.
• Carry out software updates and equipment repairs.
• Explain technical issues and solutions clearly and simply to customers.
• Coordinate with relevant teams to ensure technical issues are properly resolved.

Qualifications

• Diploma or Bachelor’s Degree (S1) in Mechanical Engineering, Electrical Engineering, or related fields is preferred.
• Good troubleshooting and problem-solving skills.
• Basic understanding of mechanical, electrical, and/or software-related issues.
• Good communication skills.
• Able to explain technical information in a clear and simple manner.
• Willing to conduct customer visits and field work.
• Able to work independently and collaboratively with the team.

Benefits

• BPJS Kesehatan
• BPJS Ketenagakerjaan
• Monday–Friday working schedule
• Saturday & Sunday off
• Professional development and learning opportunities