Field Service Engineer

We’re looking for a Field Service Engineer for the business line of Haematology to help take our organization to the next level in the North part of Greece.

Sysmex Greece is a growing affiliate at an exciting stage of its journey. As we continue expanding our direct presence in the Greek market, you will have the opportunity to shape the way we work, contribute to key initiatives, and help drive our next phase of growth. You will collaborate closely with experienced colleagues across EMEA in a dynamic and entrepreneurial environment, where ideas are valued and contributions make a visible difference.

This is your chance to take ownership, broaden your responsibilities, and develop your career within a company that combines global expertise with the agility of a growing local organization. At Sysmex Greece, you will not only be part of our success story, but also play a role in advancing healthcare and supporting healthcare professionals and patients across Greece.

🔹 In this role you will:

• Carry out installations and system commissioning, ensuring full functionality from the outset.
• Perform corrective and preventive maintenance to guarantee optimal system performance.
• Troubleshoot and resolve technical issues efficiently during on-site interventions.
• Monitor installation quality and proactively identify and report potential improvements.
• Provide basic technical training to customers following installation.
• Act as a trusted advisor to laboratories, ensuring proper use and performance of Sysmex solutions.
• Support Sales and Marketing teams during congresses, workshops, and customer events.
• Contribute to business growth by supporting customer retention and identifying service-related opportunities.
• Manage and maintain spare parts stock (car stock/workshop) to ensure rapid response times.
• Accurately document and report all service and installation activities.
• Ensure proper management of packaging and waste generated during field activities.

🔹 Job requirements

• University degree or equivalent in engineering or biosciences
• Advanced certificate in electronics and/or equivalent industry experience
• Technical knowledge of electronic equipment (IVD). MS Office, database
• Languages: Greek native, English fluent

🔹 Professional experience for the position:

• At least 5 years of professional experience in IVD sector, preferably within a multinational organization
• At least 5 years of experience as a Field Service Engineer in haematology analysers
• Proven ability to work independently in the field while collaborating effectively with internal teams
• Proven hands-on experience in installation, maintenance, troubleshooting and repair of technical equipment
• Experience working with service documentation, quality procedures and safety, health and environmental regulations

🔹 Our benefits

• A collaborative company culture built on trust, respect, and open communication.
• Health insurance and company car.
• An appreciative and inclusive work environment with flat hierarchies.
• Opportunities to learn and develop within an innovative and international setting through our EMEA Campus.
• Flexible working and hybrid work model to support work–life balance.