Field Service Engineer

About the role

As a Service Engineer, you will play a pivotal role in maintaining PerkinElmer's standing in the Analytical Instrument Market. You will be responsible for providing onsite maintenance, repair and installation of analytical instruments including selling of contracts and consumables to support service revenue growth.

Key responsibilities

• Performing instrument installation, commissioning & familiarization training at customer sites before application scientists deliver deeper applications training and applications support
• Providing after-sales service support including preventative instrument maintenance, troubleshooting and repair
• Coordinating with local service engineers and support team to prepare service estimates, manage parts inventory and ensure timely service delivery
• Preparing and submitting service and maintenance reports following standard procedures
• Promoting service contracts and consumables and passing leads to the internal contracts manager and internal sales team
• Helping customers in conjunction with a technical sales team with technical advice on renewing or upgrading their aging instruments via the aged instrument replacement process
• Working closely with the entire sales, service, customer care and finance team to provide high standards of customer excellence

About you

• Bachelor's Degree, Professional Degree, Engineering (Electrical/Electronic) or equivalent
• At least 2 years of working experience in field service repair, maintenance and installation related to analytical / life science instruments
• Good interpersonal & communication skills in both verbal and written
• Own transport and willing to travel domestic and within Malaysia
• Self-motivated, pro-active, analytical and good problem-solving skill in technical
• Independent and high commitment to customer.
• Computer literate, knowledge in MS Office - Excel, Word, Powerpoint
• Customer service oriented and proactive
• Analytical mind in troubleshooting equipment and able to learn and understand basic application

Note:

• Junior-level role.
• Initial 6-month contract then subject to satisfactory performance and meting business requirements, the employee will be converted to a permanent position.
• Special bonus payable upon completion of the 6-month contract, subject to satisfactory performance and meeting the service KPI.

About us

PerkinElmer is a global analytical services and solutions provider with offerings including the leading OneSource Field and Laboratory services business that serve the biopharma, food, environmental, safety and applied end markets to accelerate scientific outcomes. Since 1937, PerkinElmer has served as a trusted partner in laboratory analysis and management and today complements its service offerings with a broad portfolio of atomic spectroscopy, molecular spectroscopy, and chromatography instruments, consumables, and reagents. With a dedicated team of more than 6,000 team members, the Company serves customers in more than 35 countries. PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer.