Field Service Engineer

Company description:

Incorporate in 1998, Sysmex Malaysia is a subsidiary of Sysmex Asia Pacific Pte Ltd.

In Asia Pacific, Sysmex is a market leader in the delivery and implementation of clinical IVD and health IT products and services for clinical laboratories, hospitals and healthcare organisations. Its products and solutions continuously help improve patient clinical services and efficiency advances resulting in cost savings, which in turn translate to the delivery of better patient care.

Globally, Sysmex delivers total solutions in the field of clinical laboratory testing, including haematology, haemostasis, urinalysis, clinical chemistry, immunoassay system, flow cytometry, life science. Supplying products and services to customers in more than 190 countries, Sysmex is one of the market leaders in haematology and coagulation instrumentation worldwide. Sysmex continues to innovate in diagnostics, and to collaboratively create unique values in the areas of personalized medicine and novel treatments, under its long-term vision of "Together for a better healthcare journey." Through its unique technology, solutions, and co-creation with various partners, Sysmex delivers new value and addresses the universal desire of people to live longer and healthier lives.

Job description:

**Work Location:**Sysmex Malaysia Office at Glenmarie, Shah Alam

We are looking for a Field Service Engineer to provide technical support for the installation, maintenance, repair, and troubleshooting of medical devices, ensuring timely issue resolution, reliable equipment performance, quality service, and customer satisfaction.

Key Responsibilities:

1. Provide on-site and telephone technical support, including troubleshooting and repair of Sysmex medical devices.
2. Handle customer enquiries, complaints, and technical issues promptly, ensuring effective resolution and keeping customers updated on service progress.
3. Schedule and perform Preventive Maintenance (PM) and support new instrument demonstrations, installations, training, and other field service activities.
4. Ensure technical service activities comply with Company standards, ISO and GDPMD applicable requirements. including timely completion closure of CAPA, corrective actions, and audit findings.
5. Maintain and calibrate personal repair tools and equipment and ensure proper technical documentation and service records are maintained.
6. Support the promotion of Service Agreements, Preventive Maintenance Kits, and spare parts, including quotation, PO, and payment follow-up.
7. Maintain accurate CRM records, customer agreements, instrument information, work orders, service reports, and spare-parts trunk stock.
8. Submit required reports on time and review and sign authorized technical and customer service documents, where applicable.
9. Undertake other special assignments or related duties as may be assigned by Management from time to time.

Requirements:

1. Diploma/Degree in Biomedical, Electronics, Electrical, Mechanical Engineering, IT, or related field.
2. Minimum 3 years' field service experience, preferably in IVD, healthcare, clinical laboratory, or life sciences.
3. Experience in installation, maintenance, troubleshooting, and repair of laboratory or medical equipment.
4. Technical troubleshooting, diagnostic, and problem-solving skills.
5. Knowledge of electrical, electronic, mechanical, and laboratory instrumentation systems.
6. Ability to interpret technical manuals, service documentation, and equipment specifications.
7. Customer service and stakeholder management skills.
8. Effective communication, interpersonal, and teamwork skills.
9. Proficiency in Microsoft Office and CRM systems. Microsoft Dynamics experience is an advantage.
10. Medical robotics experience and basic computer troubleshooting skills are an advantage.

We offer:

Why Sysmex Malaysia?

• Industry Leader: Be part of a pioneering company recognized globally in invitro diagnostics.
• Thriving Growth: Contribute to a multinational organization with a strong record of sustainable financial performance.
• Exceptional Benefits: Enjoy a comprehensive benefits package, plus exciting perks like sponsor fit and fun activities.
• Invested in You: Customize development programs, mentorship opportunities and career advancement pathways.
• Engaged Community: Activities designed to foster a vibrant, inclusive and collaborative workplace culture, and have a positive impact on the environment, society and community.

At Sysmex Malaysia we values diversity and inclusivity, and we welcome individual with relevant experience to apply and join our dynamic team.

"Together For A Better Healthcare Journey".