Field Service Engineer

• Site Fault Diagnosis:

Visit the assigned site promptly and identify the fault in the Solar Water Pumping System (SWPS).

• Fault Reporting and Acknowledgment:

Clearly document the fault in the Field Service Report (FSR) and obtain the farmer’s signature as confirmation.

• Evidence Collection for Tampering/Relocation:

If the SWPS has been tampered with or relocated by the farmer, immediately capture video and photographic evidence and share it with the Complaint Office, Panchkula.

• On-Site Repair:

If the fault can be rectified with available tools on-site, carry out the repair immediately. Ensure that the FSR includes detailed remarks about the repair work and is duly signed by the customer.

• Replacement of Faulty Parts:

Replace damaged or faulty parts such as the Solar Panel, Purlin, Side Rafter, Main Rafter, Supporting Pipe, C Clamp, U Clamp, Anti-theft Nut Bolts, Controller Patti, Rotating Plate, MC4 Connector, Wiring, Motor, JB Box, etc., with new components.

• Handling Faulty Components:

Collect faulty parts and ensure they are transported to the nearest transport hub for dispatch to the Service Centre.

• Return of Repaired Components:

Once repaired, ensure the parts are safely transported back and reinstalled at the farmer’s site.

• Post-Repair Documentation:

After completing the repair, submit the signed FSR along with photographs or videos showing the water discharge as proof of resolution.

• Priority Handling:

Give top priority to complaints registered under MSEDCL ownership.

• Photographic Documentation:

Take photographs of SWPS and Inverter Charger (IC) sites whenever required for official records.

• Insurance Site Visits:

Visit insurance claim sites to verify and assess the extent of damage or theft.

• Prospective Site Assessments:

Visit potential customer sites to evaluate load requirements and site conditions for new SWPS and Inverter Charger installations.

• Location Flexibility:

You may be required to attend to complaints or installations at any location, beyond your designated area.

• Post-Installation Inspection:

Conduct thorough inspections of the system after installation to identify and rectify any punch points or installation issues.

Pay: ₹9,000.00 - ₹12,000.00 per month

Work Location: Hybrid remote in Rohtak, Haryana 124021