Field Service Engineer

Field Service Engineer

Location: Southern Region (M25/M4 Corridor)

Boundary Gate & Barriers is a well-established national provider of installation, maintenance, and repair services for industrial doors, automatic doors, automatic gates, barriers, turnstiles, blockers, and bollards. Operating from our Head Office in Manchester, we support a diverse customer base across the UK, delivering responsive and high-quality engineering solutions.

As a result of continued growth and increased demand across our Southern customer base, we are seeking an experienced Field Service Engineer to join our Engineering team, covering sites primarily throughout the M25 and M4 corridors.

Job Purpose

The Field Service Engineer will be responsible for the installation, maintenance, servicing, and repair of a wide range of automated entrance, access control, and perimeter security systems. Working independently in a customer-facing environment, the successful candidate will provide technical expertise and exceptional service to ensure equipment remains safe, compliant, and fully operational.

The role requires a highly motivated and experienced engineer with strong fault-finding capabilities, excellent communication skills, and a commitment to delivering high standards of workmanship and customer service.

Key Responsibilities

Service, Maintenance & Repairs

• Carry out planned preventative maintenance on gates, barriers, turnstiles, speed lanes, bollards, blockers, roller shutters, and automatic doors.
• Diagnose, troubleshoot, and rectify mechanical, electrical, and control system faults.
• Conduct reactive repair work in a timely and professional manner.
• Complete installation, commissioning, and testing activities as required.
• Ensure all works are completed in accordance with relevant legislation, industry standards, and company procedures.

Customer Service & Communication

• Maintain a professional and customer-focused approach at all times.
• Liaise effectively with customers, colleagues, suppliers, and subcontractors.
• Provide technical advice and recommendations where appropriate.
• Represent the company professionally whilst working on customer sites.

Compliance & Safety

• Adhere to all company Health & Safety policies and procedures.
• Ensure compliance with relevant industry regulations and standards.
• Maintain accurate service records, inspection reports, and associated documentation.
• Ensure company vehicles, tools, equipment, and stock are maintained in a safe and serviceable condition.

Operational Support

• Participate in the out-of-hours call-out rota as required.
• Support engineering colleagues and wider business objectives.
• Attend training and development programmes to maintain and enhance technical competence.
• Undertake additional duties commensurate with the role as reasonably requested by management.

Person Specification

• A minimum of five years' experience within the industrial door, automatic door, gate automation, or perimeter security industry.
• Proven experience maintaining, servicing, and repairing automated gates, barriers, turnstiles, speed lanes, and bollards.
• Experience diagnosing and resolving mechanical and electrical faults.
• Strong technical and fault-finding abilities.
• Ability to read and interpret technical drawings and specifications.
• Excellent organisational and time management skills.
• Strong communication and customer service skills.
• Ability to work independently and manage a varied workload.
• Commitment to delivering work to a high standard of quality and safety.
• Full UK Driving Licence.
• Eligibility to work within the UK.

Desirable Criteria

• Experience working with roller shutters and automatic doors.
• IPAF Licence.
• ADSA or ADIA accreditation.
• DHF, Gate Safe, or Industrial Door safety training.
• Current CSCS Card.
• Experience in installation and commissioning of automated access systems.

Candidates who possess relevant industry experience but do not hold all desirable qualifications will still be considered, as additional training and development may be provided.

What We Offer

• Competitive salary starting from £38,000, with scope for a higher salary depending on skills, experience, and industry knowledge.
• Excellent earning potential through regular overtime opportunities.
• Additional on-call payments and bonus incentives for participation in the call-out rota.
• Fully equipped company vehicle provided for business use.
• Company fuel card, removing the cost of work-related travel.
• Company mobile phone to support your day-to-day role.
• High-quality uniform and PPE provided, ensuring you have everything needed to work safely and professionally.
• Accommodation support for business travel, including a Premier Inn card for overnight stays where required.
• Generous annual leave entitlement, increasing with length of service, plus Bank Holidays.
• Death in Service benefit, providing added peace of mind for you and your family.
• Comprehensive company benefits package.
• Ongoing training, industry-recognised qualifications, and professional development opportunities to support your long-term career progression.
• The opportunity to join a growing and successful business that invests in its people and values technical expertise.
• A varied and rewarding role, working with a wide range of automated entrance and perimeter security systems across diverse customer sites

Pay: £25,700.00-£38,000.00 per year

Benefits:

• Company car
• Company pension
• Health & wellbeing programme
• Life insurance

Work Location: On the road