Field Service Engineer

Skinnovation Ltd is a leading company specializing in Aesthetic and corrective dermatology, headquartered in Mumbai.

We pride ourselves on offering a diverse portfolio of advanced Aesthetic Devices, including cutting-edge technologies such as Lasers, Ultrasound, and Radio Frequency (RF).

These advanced technologies are used for the procedures like body contouring, laser hair reduction, depigmentation, scar management, anti-aging and much more.

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Job Location: Mumbai

Qualification: B.Tech - Biomedical, Electronics & Telecommunication or releated field.

Role Overview:

The Service Engineer will be responsible for installation, maintenance, troubleshooting, and technical support of aesthetic medical devices. The role demands strong technical expertise, customer-centric approach, and the ability to ensure seamless functioning of high-end aesthetic equipment at client locations.

Key Responsibilities:

1. Service & Complaint Handling

• Attend and resolve registered service complaints promptly and professionally.
• Diagnose technical faults, identify root causes, and implement effective corrective measures.
• Ensure minimal equipment downtime and maintain service turnaround time (TAT) as per company standards.

2. Preventive Maintenance & Calibration

• Conduct periodic preventive maintenance of aesthetic devices as per defined schedules.
• Perform calibration and performance checks to ensure device accuracy, safety, and compliance.
• Maintain equipment performance logs and service history records.

3. Installation & Commissioning

• Install and commission newly delivered aesthetic medical devices at customer locations.
• Ensure proper setup, configuration, and operational readiness of equipment.
• Coordinate with internal teams for smooth handover post-installation.

4. Demonstration & Application Support

• Provide device demonstrations to prospective and existing clients when required.
• Offer on-site and remote application support to ensure optimal device utilization.
• Assist customers in understanding technical features, protocols, and treatment parameters.

5. Customer Training

• Conduct operational training sessions for doctors, clinic staff, and technicians on newly installed equipment.
• Educate customers on device handling, safety guidelines, and routine maintenance procedures.
• Address user queries and provide continuous technical guidance.

6. Documentation & Reporting

• Maintain accurate service reports, installation reports, and maintenance records.
• Submit timely updates and reports to the Head Office.
• Ensure proper documentation for warranty claims and spare part replacements.

7. Customer Relationship Management

• Build strong professional relationships with dermatologists and clinic partners.
• Ensure high levels of customer satisfaction through efficient and proactive service support.
• Represent the company professionally at all client interactions.

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person