Field Service Engineer

Field Service Engineer

Location: Field-Based

Hours: 4 on 4 off
Salary: £36,419 + Up to £1,000 Onboarding Bonus + Performance Bonus
Company: NoteMachine (A Brink's Company)

Do You Enjoy Solving Technical Problems and Working Independently?

If you're an experienced Field Service Engineer who enjoys fault-finding, repairing electro-mechanical equipment, and providing excellent customer service, this could be the opportunity you've been looking for.

At NoteMachine, our Engineers are essential to keeping thousands of ATMs operational across the UK. Every day, they help ensure communities, retailers, leisure venues, and businesses have reliable access to cash when they need it most.

About NoteMachine

NoteMachine is one of Europe's leading ATM providers, managing a network of over 14,000 ATMs and processing more than £10 billion in cash annually.

We provide innovative cash access solutions to major retailers, convenience stores, leisure operators, financial institutions, and independent businesses throughout the UK.

We offer long-term career opportunities, industry-leading training, and the chance to play a vital role in supporting critical infrastructure.

The Role

As a Field Service Engineer, you'll be responsible for maintaining and repairing our ATM estate, ensuring maximum machine availability and outstanding service for our customers.

Working independently across your region, you'll combine technical expertise, problem-solving skills, and customer interaction to deliver a first-class service.

Key Responsibilities

• Carry out second-line break-fix repairs and preventative maintenance on ATM equipment, including Triton, NCR, and Wincor machines
• Diagnose faults efficiently and achieve high first-time fix rates
• Minimise machine downtime through effective troubleshooting and repair
• Build positive relationships with customers and act as a professional ambassador for NoteMachine
• Accurately record service activity, repairs, and parts usage using company systems
• Complete quality checks to ensure work meets company and regulatory standards
• Follow all company procedures, security protocols, and health & safety requirements
• Participate in ongoing technical training and professional development

About You

We're looking for a hands-on engineer with strong fault-finding ability and a passion for delivering excellent customer service.

Essential Requirements

• Previous Field Service Engineering experience working with electro-mechanical equipment
• Strong diagnostic and problem-solving skills
• Excellent communication and customer service abilities
• Full UK manual driving licence with no more than 6 active penalty points
• Ability to work independently and manage your own schedule effectively
• Flexibility to work weekends and bank holidays on a rota basis
• Resident within the CA or DG postcode area
• Ability to successfully pass financial and background screening requirements

Desirable Experience

ATM experience is highly desirable, but we are also keen to hear from candidates with experience working on:

• Vending machines
• Coffee machines
• EPOS and self-service checkout systems
• Ticketing and kiosk equipment
• Parking systems
• Arcade and gaming machines
• Retail technology
• Other electro-mechanical field service environments

Why Join NoteMachine?

We recognise that great engineers want more than just a competitive salary. That's why we've created a package that supports both your career and your work-life balance.

Benefits & Rewards

• £36,419 starting salary
• Up to £1,000 onboarding bonus (subject to experience and successful completion of probation)
• Performance bonus scheme
• Company van, fuel card, tools, and uniform provided
• Personal use of company vehicle in accordance with HMRC guidelines
• Comprehensive induction and ongoing technical training
• Medicash healthcare and wellbeing benefits
• Salary sacrifice pension scheme
• Life Assurance (4x annual salary)
• Company Sick Pay Scheme
• Group Income Protection Scheme (subject to eligibility)
• Genuine career progression opportunities within NoteMachine and Brink's
• Permanent, full-time position with a stable and growing organisation

Build Your Future with NoteMachine

This is more than a Field Service Engineer role. It's an opportunity to join a trusted national business where your technical skills are valued, your development is supported, and your work has a real impact every day.

Apply today and become part of the NoteMachine and Brink's success story.

Job Types: Full-time, Permanent

Pay: From £36,419.00 per year

Benefits:

• Company car
• Company events
• Company pension
• Health & wellbeing programme
• Life insurance

Application question(s):

• If you do not have ATM experience, please list the specific electro-mechanical systems you have diagnosed and repaired?

Experience:

• Field Service Engineer : 2 years (required)
• ATM: 2 years (preferred)

Work Location: On the road