Field Service Engineer

Job Overview
We are seeking a dedicated and skilled Field Service Engineer to join our dynamic team. The successful candidate will be responsible for providing high-quality technical support and maintenance services for our clients' equipment in the field. This role requires a proactive approach to problem-solving and a commitment to ensuring customer satisfaction through effective communication and technical expertise. A predominantly Central and South UK role, although further travel may be required. Time will also be spent at our head office site in Rugby.

Ideally based out of our Head Office in Rugby, although candidates from West Midlands, East Midlands and South East areas will be considered.

Responsibilities

• Conduct on-site installations, repairs, and maintenance of equipment as per company standards.
• Troubleshoot and diagnose technical issues, providing timely solutions to minimise downtime for clients.
• Perform routine inspections and preventative maintenance on equipment to ensure optimal performance.
• Maintain accurate records of service activities, including reports on repairs and maintenance performed.
• Collaborate with the engineering team to improve product performance and reliability based on field feedback.
• Provide training and support to clients on the proper use and maintenance of their equipment.
• Ensure compliance with health and safety regulations while working on-site.

Qualifications

• A HND in Engineering or equivalent is preferred; equivalent experience may be considered.
• Proven experience as a Field Service Engineer or similar role in a technical environment.
• Strong troubleshooting skills with the ability to work independently in various settings.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with clients.
• Familiarity with electrical, mechanical, or hydraulic systems is advantageous.
• A valid driving licence is required for travel to client locations.
• Willingness to work flexible hours as needed to meet client demands.

Join us in delivering exceptional service and support to our valued clients while advancing your career in a rewarding environment!

Job Types: Full-time, Permanent

Pay: From £32,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Licence/Certification:

• Driving Licence (required)

Work Location: In person