Field Service Engineer (CONTRACT)

Main Job Tasks and Responsibilities:

• On-site Technical Support: Provide on-site support for desktop hardware, desktop applications, email, printers, and network-related issues.
• Installation and Configuration: Install, de-install, configure, and support MS Windows OS, Windows applications, and other user applications.
• Break/Fix Troubleshooting: Perform on-site troubleshooting and resolution for hardware and software issues.
• Moves, Adds, and Changes: Perform hardware and software moves, adds, and changes as required by clients or project requirements.
• Preventive Maintenance: Carry out preventive maintenance tasks to ensure system performance and prevent future issues.
• Escalation Management: Invoke the problem escalation process to the next level of support when necessary, ensuring timely resolution.
• Project Rollouts and Installation: Participate in project rollouts, including the installation of new systems and technologies.

* Basic hardware examples: desktop, laptop, printers.

* Intermediate hardware examples: POS, Server and Network first level support

Education and Experience:

• Diploma or Bachelor's Degree in Computer Science, Information Technology, or equivalent.
• Minimum 1 year of experience in IT support, administration, maintenance, and configuration, with advanced IT knowledge preferred.
• Proficient in Windows Operating Systems, Microsoft Office, antivirus software, and other desktop applications.
• Familiarity with PC hardware, printers, and networking equipment.
• Willingness to work overtime, weekends, or rotational shifts as needed.
• Must be willing to travel, with own transport required.
• 12-month contract position.